The Spectrum Sales Tools Analyst
is responsible for working with tools, technologies and processes that enhance Sales and Sales Operations. Evaluates and identifies business needs and system changes to optimize automation and tools. Translate business needs into requirements and creates, approves necessary documentation to MAJOR DUTIES AND RESPONSIBILITIES
Collaborate with Sales, Marketing and Sales Operations leaders to identify tool and technology enhancements.
Review data and processes for root cause analysis.
Evaluate alternatives and recommends solutions.
Assist in translating business requirements into technical requirements.
Interfaces with IT organization to determine best-case application configuration and design.
Review project documents: functional/non-functional requirements, functional design documents, data flows and diagrams, test plans, and process documents.
Support Salesforce case requests by assessing, anticipating impacts and determining solutions.
Assist with gap analysis on Customer Relationship Management data, document findings and provide recommendations based off of data analysis.
Coordinate user acceptance testing and conduct post launch assessment.
Perform system administrator functions for Customer Relationship Management tools such as Salesforce.com.
Work on multiple projects as a project team member.
Responsible for effective communication with all stakeholders.
Assist team with day-to-day project management, creates and generates reports in Customer Relationship Management database and other operational systems and tools, maintains internal web page permissions and content.REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to quickly identify business problems and engineer effective solutions.
Ability to analyze and interpret data into actionable work activity.
Ability to prioritize, organize and handle multiple projects and tasks simultaneously, while working calmly, quickly and accurately in a fast-paced environment.
Ability to translate and communicate data and complex information in a clear, easy-to-understand manner with all level s of management.
Ability to create business and functional requirements, use and test cases, and project plans.
Ability to use personal computer and software applications (i.e., Microsoft Word, Excel, PowerPoint, Visio, Project, SharePoint).
Knowledge of CRM systems.
Knowledge of cable television products and services.Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience.Related Work Experience6+ years:
Project Management experience in an IT environment6+ years:
Business analysis and requirements writing 4+ years:
System Administrator 5+ years:
Experience with CRM platforms4+ years:
Billing system experience2+ years:
Experience with SharePoint 3+ years:
Telecommunication experiencePREFERRED QUALIFICATIONSEducation
CRM Administrator certified or equivalent experience
System administrator experience making configuration type changes and user profile updates.
Business Analyst certification or successful completion of a recognized BA curriculum.
Business and functional writing certification or successful completion of a recognized writing curriculum. WORKING CONDITIONS