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POS Tech Specialist I job in Alpharetta at Priority Technology Holdings, Inc.

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POS Tech Specialist I at Priority Technology Holdings, Inc.

POS Tech Specialist I

Priority Technology Holdings, Inc. Alpharetta, GA Full-Time
Job Title: POS Technical Specialist

Reports to: Manager of Client Services

Location: Alpharetta or Remote

SUMMARY:

Mid-Level position with advanced knowledge of building and editing terminal files for all POS terminals, download procedures and / or managing equipment procurement of equipment on behalf of our sales agents / offices.

JOB FUNCTIONS & DUTIES:

* Provides support of agent/Independent Sales Organizations with service and sales issues.

* Works on different vendor applications to accomplish tasks.
* Complies with and enforces Company policies and procedures.
* Provides regular and predictable attendance considering any rights to leaves provided by law or company policy.
* Ensures clients receive required service within established time frames.

MINIMUM REQUIREMENTS:

* Three years of related experience and/or training; or equivalent combination of education and experience.
* Manages difficult or emotional customer situations and responds promptly to customer needs.
* Identifies and resolves problems in a timely manner; able to handle a situation under pressure and find a solution; uses reason even when dealing with emotional topics.
* Writes and speaks clearly.

PREFERRED REQUIREMENTS:

* Balances team and individual responsibilities and contributes to building a positive team spirit.
* Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
* Exhibits sound and accurate judgement while including appropriate personnel in the decision-making process.
* Meets productivity standards; completes work in a timely manner and strives to increase productivity.
* Follows instructions and responds to management directions; takes responsibility for actions.

Compensation & Benefits:

* Highly-competitive salary
* Medical, Dental & Vision
* Unlimited PTO after year 1
* 401k Match
* Education Expense Reimbursement
* Gym Membership Reimbursement

Recommended Skills

  • Customer Demand Planning
  • Decision Making
  • Editing
  • Procurement Management
  • Sales
  • Team Working
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Job ID: 2386140477

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