The Customer Service role will attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Offer support and solutions to customers in accordance with the company's vision.
Interacting with customers effectively and efficiently through email, phone calls, and social media channels.
Cross-functioning with other departments within the organization to effectively respond to incoming inquiries in a timely manner.
Answering consumer inquiries via various communication channels regarding order status, returns, missing package claims, shipping information, coupon adjustments, and ensure follow up until inquiry is closed.
Reviewing orders daily for possible issues regarding order fulfillment, address issues, and fraud issues.
AT LEAST 2 years of experience with E- Commerce
Prior Customer Support Software experience (Freshdesk and/or Gorgias)
Amazon Seller Central: 1+ year (preferred)
ERP System: 1+ year
Professional and proactive demeanor
Have experience handling high-volume workflow in a professional setting
Quickly becoming familiar with brand voice, software platforms, and common issues
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Job ID: ONINGLOBALP-102180en_GLOBAL
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