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Customer Service Representative at Teleperformance

Customer Service Representative

Teleperformance Lansing, MI Full-Time
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Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training $12.00-$15.00/hr
  • Competitive Wages $12.25-$15.25/hr
  • Sales bonuses up to $6/hr additional
  • Client incentives
  • Incremental pay raises
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment on site or virtual

Your Impact

Our representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond, getting them back on the roa. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. You’ll work with customers from one of the major automakers in the US, this company works vigorously to provide to their consumers a broad range of support for new and used purchases.

In addition to the overall convenience, you’ll enjoy the many benefits of working from home!

  • Removing the cost, stress and time constraints of a daily commute
  • Total comfort of working from your own home
  • A flexible work scheduled and more work life balance


Responsibilities

Responsibilities

  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Inbound sales with new and existing customers
  • Provide excellent service through active listening on every interaction
  • Troubleshoot and resolve customer issues through the use of desktop applications
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge


Qualifications

Qualifications

What We’re Looking for

  • Logical problem-solving skills
  • Availability to work various shifts
  • Strong sales skills
  • Ability to use Windows operating systems
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED
  • Predictable and reliable attendance

What We Prefer

  • 6 -12 month customer service experience preferred
  • 6-12 months sales experience
  • Consistent work history
  • Proven oral & written communication skills
  • Some Technical background

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

 

Recommended skills

Client Rapport
Complex Problem Solving
Written Communication
Communication
Active Listening
Software Applications

About the company

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Job ID: 1960

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