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Customer Service in La Plata,Maryland
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Customer Service Representative

Old Town Trolley Arlington Full-Time
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JOIN OUR FUN-EMPLOYED FAMILY!

This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!

You've seen the original orange-and-green trolleys all over the city and probably thought, 'What a fun company that must be'. Well, you're absolutely right! For more than a quarter of a century, Old Town Trolley Tours have been treating guests to a journey back in time while touring the most interesting and popular attractions in the city.

Come join the ranks of the FUN-employed at Historic Tours of America ®

We are now holding interviews for our PAID training program that will thoroughly prepare you to be a professional customer service representative!

Our ideal Customer Service Representatives have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is ideal.

The Customer Service Representative gives accurate information about sightseeing tours and guides customers to the Old Town Trolley stops/ticket booths, and effectively control guest lines and organize tour departures to ensure tours stay on schedule.

Full-Time, Part-Time and Seasonal positions may be available.

Weekends/Holidays Required.



Required Knowledge, Skills and Abilities

  • No prior knowledge is required, paid training is provided
  • Must be able to board and exit the trolley and assist guests with boarding and exiting the trolley
  • Accurately handle money, credit cards and cash receipts
  • Ability to perform on-your-feet routine physical activity
  • Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
  • Ability to stand for long periods of time and work outside in the field and tolerate a wide range of temperatures and weather conditions
  • Ability to handle stressful situations and difficult people both in person and via the radio while maintaining a professional and pleasant demeanor
  • Ability to read, write and speak fluent English in order to communicate with fellow CASTmembers and the general public
  • Ability to work flexible shifts, including days, evenings, weekends and holidays
  • Ability to lift up to 50 pounds

Qualifications

  • High school graduate or equivalent preferred
  • Prior customer service experience preferred
  • Outgoing and enjoy working with the public

CASTmember Benefits

  • All FT Employees are eligible for paid vacation time as well as company sponsored health and wellness plans
  • All FT, PT and Seasonal employees are eligible for:
    • Paid sick time
    • 401K plan with company matching * * Eligibility requirements must apply
    • Flexible schedules, including a combination of weekdays and weekends are available
    • Fun, upbeat work environment with various award and recognition celebrations throughout the year
    • Discounts in retail stores and free admission to all company attractions

Successful candidate must pass a drug test and a background search

EEO/VET/DISABLED

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$51K
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Customer Service Representative
Estimated Salary: $64K
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Job ID: 202/85

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Old Town Trolley is an entertainment company that provides historically oriented vacation experiences for our guests through the operation of trolleys, street trains, a high speed ferry, themed retail stores, festival marketplaces and historic tourist attractions in Key West, Florida; Boston, Massachusetts; San Diego, California; Savannah, Georgia; Washington DC, St. Augustine, Florida and Nashville, TN. Our strategy is to capitalize on the Old Town Trolley brand, while focusing on heritage tourism. In this process, we will maintain our emphasis on guest communication and satisfaction, product value, superior vehicles and industry trends to profitably expand our entertainment business in each of the cities in which we currently operate and in other vacation destinations across the United States.

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