Our client is currently seeking a Customer Service Representative . The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
This job will have the following responsibilities:
Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
Act as escalation point for clients/customers.
Approve the referral of unresolved customer grievances to designated departments for further investigation.
Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Solicit sale of new or additional services or products.
Report on call center activities to executive level management.
Qualifications & Requirements:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Expert ability to work independently and manage one’s time.
Expert ability to accurately document and record customer/client information.
Expert leadership and mentoring skills necessary to provide support and constructive performance feedback.
Proficient with Microsoft Office, specifically Excel and Word
10+ years of customer service-related experience required.
High school diploma or GED required.
Ability to Learn and employ technical and customer support skills.
Knowledge of Batch Healthcare Medical/Hospital EDI transactions a plus
Strong computer technical support skills specifically COMM related
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The Judge Group is a privately owned, leading professional services firm with nearly 50 years of experience in providing technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, and India. The Judge Group serves more than 47 Fortune 100 companies and is responsible for 7,000 professionals on assignment annually across a wide range of industries.