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Rapid Response Agent / Customer Service – Remote

Mommy Jobs Online Plattsburgh, NY Full-Time
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Description

Primary/Essential Duties and Key Responsibilities:

Provide in-depth support via phone, email or remote session

Troubleshoot payroll and software issues from our clients & partners and guiding users through corrective steps

Enter and maintain customer call problem/description detail into CRM

Be empowered to make quality decisions as a Subject Matter Expert

Required Qualifications:

Strong decision-making, multi-tasking, analytical, verbal, and written communication skills

Strong relationship building skills and account management experience

Solid experience using MS Office and CRM systems.

Strong team player, positive attitude, and passion for providing World Class Customer Service

Preferred Qualifications:

Minimum 3 years work experience utilizing strong customer service skills in a professional setting

Ability to work in a remote setting and be a strong team player.

Experience supporting end users within a hosted, Software as a Service offering

Knowledge of Human Resources, Payroll, or Benefits

Experience in Banking, Logistics, Hospitality, or other customer focused industry

Physical Requirements:

The person in this position frequently communicates with internal teams and customers via phone, email and in person.

Pay: $17.65 / hr

To Become An Agent

*Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference Agent Id code MJOLCAROLYN  when you register online.

Please allow 24 hours of processing time once you register with us.

If you have further questions please contact us at

1 (405) 418 - 6160
.

 

Recommended skills

Multitasking
Customer Service
Team Working
Service Orientation
Positive Attitude
Human Resources
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Job ID: 2472

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