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  • Boston, MA

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Sr. Care Coordinator

The Judge Group • Boston, MA

Posted 2 months ago

Job Snapshot

Experience - 3 years
Other Great Industries
Health Care

Job Description

Our client is currently seeking a Sr. Care Coordinator

This job will have the following responsibilities:
  • Develops and delivers training to all coordinators as necessary when process changes occur or new programs are launched in HCC. 
  • Provides telephonic community outreach resources and support to member and regional network providers.
  • Mentors other Care Coordinators and provides training for all newly hired Coordinators. 
  • Partners with Nurse Care clinicians on a daily basis to resolve any disparities in potential program flow. 
  • Maintains current knowledge of community resources for referral and linkage to member’s needs.
  • Implements telephonic outreach strategies to engage members in Health Care Coordination using Motivational Interviewing techniques which increases the likelihood that Members join Care Coordination.
  • Provides member coaching and education on how to access community resources and assists them in removing barriers to service access; outreaches and coordinates with providers when necessary.

Qualifications & Requirements:
  •  Associate’s degree in Healthcare, Nursing, and Social Work or a related area or equivalent relevant work experience. 
  • 3 years of office experience, specifically in either a high volume data entry office, customer service calls center, or health care office administration department. 
  • Experience with Microsoft Office applications, particularly MS Outlook and MS Word and other data entry processing 
  • At least 1 year of experience in a telephonic-based position 
  • Ability to effectively collaborate with health care providers and all members of the interdisciplinary team 
  • Strong background providing customer service in the healthcare field is a MUST! 
  • Able to work in a fast paced environment and multi task 
  • Regular and reliable attendance is an essential function of the position
Job ID: 595186
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