TITLE: Tech Support TYPE: Direct Hire LOCATION: Camden County, NJ START DATE: Immediate Schedule: 830-5 pm Mon-Fri
Our client located in Camden County, NJ has an immediate need for a customer-service-centric IT support professional. This fast-growing company has an excellent culture and the team will train you on everything you need to know about their systems in order to successfully support their customers. The ideal candidate has ambitions to move up the IT infrastructure ranks and will have a clear career path to move from L1 daily user to L2 project support within 12 months.
Provide quality over quantity technical phone support for Android tablets, cell phones and mobile devices
Offer superior customer service and make end-users feel like they were your only call for the day.
Balance incoming support calls, emails, and tickets at the same time while documenting in the internal ticketing
Ability to solve problems and escalate accordingly in a fast-paced environment
Serve as a key member of the mobile device management team and be available for an on-call rotation every five to six weeks
Communicate effectively to both external customers and internal employees/managers
Continue to gain product and technical knowledge
Bachelor's Degree in IT related field is required
1+ year on a formal help desk using a ticketing system is a plus but someone with no experience could be a fit.
Aptitude for mobile devices is a must have. Experience with mobile device break/fix or MDM is a big plus.
Proficiency within Microsoft Excel with the ability to run pivot tables and v-lookups
Attention to detail within documenting and reporting is crucial
Comfort with working over the phone 100% of the time
Help us improve CareerBuilder by providing feedback about this job:
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: 21-00155
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.