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Customer Service in Palatine,Illinois
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Customer Service Representative

Beacon Hill Staffing Group, LLC Buffalo Grove Full-Time
$35,000.00/ year
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Our client, a top Software company located in Buffalo Grove, seeks a direct hire Customer Service Representative for their growing department! This position reports to the Customer Service Manager and plays an integral role to the success of the company. With cutting edge technology, opportunity for growth, and excellent company perks, this role is perfect for any individual who excels in and seeks a customer service position.

Responsibilities include:

  • Answer incoming calls to assist customers with requests in a timely manner.
  • Initiate outgoing calls and/or emails with the highest level of support.
  • Resolve problems in a timely resolution with the highest satisfaction and efficiency.
  • Utilize company technology to handle high volume calls and email volume while maintaining metrics.
  • Assist in the resolution of B2B clients.
  • Collaborate with internal departments as needed to enhance customer satisfaction.

Qualifications:

  • Excellent verbal and written communication skills.
  • Detail oriented with a high level of urgency and accuracy.
  • Proficient data entry and Microsoft Office experience.
  • Team oriented, flexible, and ability to multi-task.
  • A commitment to customer service and willing to go the extra mile.
  • Welcomes feedback and takes accountability.
  • Possesses strong problem-solving skills, leads by example, and ability to think outside of the box.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

URL blocked - click to apply
URL blocked - click to apply
Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting URL blocked - click to apply.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: A358811CHI

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About Beacon Hill Staffing Group

Founded by industry leaders to set a new standard in search, career placement, and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.

View the full profile