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Customer Service / Planner

Ametek, Inc. Whitsett Full-Time
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Job ID: 14912

Position Description:
POSITION SUMMARY:
Responsible for the execution of all production planning, inventory control activities and customer support of product line. Assures customer ship dates are met with on-time deliveries. Must plan and schedule to assigned products to assure customer needs are met in the most efficient and timely manner. Responsible for scheduling and coordinating material through the entire manufacturing cycle using the latest techniques and technologies.

Responsible for analyzing and processing customer inquiries, orders, acknowledgements, returns, credits, debits, and requests for information regarding delivery, quality, specifications, expedites, push outs and general order and process information.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Include the following. Other duties may be assigned.
Performs diversified duties involving the coordination, issuance, movement and control of materials for the manufacturing areas.

Works from open order list, repetitive schedules, and sample requests in conjunction with area leaders in order to meet schedule requirements on orders and special requirements.

Coordinates Final Assembly and Components Departments and adjusts schedule to meet day to day requirements and established priorities.

Reviews schedule delays and conflicts with area leaders and makes necessary adjustments.

Draws up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.

Establish and maintain good relations with customers and internal stakeholders, such as operations, engineering, sales, manufactures sales representatives, accounting, and administration through telephone, email, data and correspondence involved in processing customer inquiries and orders.

Evaluates and analyzes MRP output reports (sales orders to be scheduled, stock status, etc.) to accomplish the effective issuance of materials to the manufacturing floor. Initiates appropriate action based on evaluation and analysis.

In conjunction with Line Leaders / Manufacturing Manager, plans capacity of assigned areas as needed.

Analyzes plant capacity data and performs mathematical calculations to optimize load for each production line / cell.

Coordinates and adjusts production workloads with the objective of meeting customer /build requirements and balancing the workloads in departments.

Maintains valid due dates on all production orders.

Evaluates schedule conflicts relative to accomplishing 100% on-time performance.

Coordinates on time delivery and replenishment of materials to assigned work cells.

Proactively communicates parts shortages to appropriate personnel. When necessary expedite purchased parts through Purchasing.

Prepares special reports on status of production. Communicates with others regarding availability of material being processed in other areas essential to maintaining schedules.

Identifies and implements best business material planning strategies to support corporate and divisional objectives, providing AMETEK a competitive advantage in all areas of the supply chain.

Defines, drives and implements process improvements and systems improvements for materials activities.

Provides timely and accurate results to streamline and improve processes.

Supports new product development from concept stage through successful product launch.

Manages inventory to ensure line objectives are met and are in line with company objectives. Manages surplus and obsolete inventory and actively disposes of inventory, if required.

Where necessary receives and issues stockroom materials to and from production. Aids in physical inventories and performs duties to assist in the achievement of 95% accuracy levels for particular stores locations.

Position Requirements:
Bachelor's degree in Business or Materials Management; 5-7 years relevant experience; or equivalent combination of education and experience.

APICS certification preferred.

Knowledge of Supply Chain and Lean Manufacturing concepts, practices, and procedures required.

Demonstrated good understanding of MRP system.

Experience with ORACLE preferred.

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

Recommended skills

Scheduling
Process Improvements (Business)
Purchasing
Operations
Balancing (Ledger/Billing)
Manufacturing
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Job ID: PCK621-30087

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