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Dir Financial Services-Field Support

Sears Holdings Corp. Hoffman Estates Full-Time
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The Financial Services organization caters to over 30 million Sears's card members and provides financial products to meet the needs of Sears Holdings' customers. The goal of Financial Services is to offer financial products and services that will enable our stores to sell more products and generate more profitable sales. The major services that are currently offered by Financial Services include Credit, Leasing, Lay Away, Gift Cards and Alternative Financial Services.

As a vital member of the Financial Services organization, the Director of Financial Services - Field Sales will develop and implement the strategy to evolve and grow the Financial Services portfolio of financing vehicles that will continue to increase sales and profitability for SHC. The Director of Financial Services will support and provide direction to a team of regional managers across the nation with the goal of ensuring that Financial Services sales opportunities are maximized across all Sears formats. Furthermore, in this role the Director of Financial Services will work closely with business partners to identify opportunities for new business in addition to ensuring that all existing FS Acquisition and Share metrics are met.

Job Responsibilities:

  • Partner with various stakeholders throughout the company to expand and promote the use of all Financial Services products.
  • Work closely and be able to provide direction to credit partners to identify opportunities for business growth i.e. increased application volume, approval rates and Sears Card usage.
  • Identify growth opportunities for Financial Services through the introduction of innovative products that could potentially result in the expansion of our lending universe.
  • Provide direction and support to the Financial Services Regional Managers to ensure that all Financial Services sales opportunities are maximized.
  • Develop and implement overall strategic plan for the Financial Services Regional Managers.
  • Engages all levels of management to build mutually beneficial partnerships and incorporates the various formats' initiatives into opportunities to present and offer Financial Services across the organization.
  • Work cross-functionally with Marketing and Store Operations to execute flawlessly planned strategies and tactics.
  • Review and initiate when necessary, market research to anticipate competition and market trends and translate consumer attitudes into new directions.
  • Partner with the analytics team to establish and track performance metrics to refine and optimize offerings.
  • Develop and maintain processes and procedures to maximize operational efficiencies.
  • Prepare and manage the annual field team budget.
  • This role will require travel at least 50% of the time.


  • Strong interpersonal and influencing skills. Must be adept at forging and nurturing relationships across business lines.
  • Solid leadership skills/track record. Experience in developing field sales teams required.
  • Extensive knowledge of Financial Services products such as credit, leasing, layaway, and gift cards.
  • Good understanding of Credit, Marketing and Sales principles.
  • Strong communication and presentation skills.
  • Fluent in Excel, Power Point and other Windows applications.
  • Analytic with ability to think and lead strategically, but with a keen attention to detail.

Bachelors in Business, MBA preferred.


Skills required

Business Administration
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Job ID: 977638BR


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Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated
retailer focused on seamlessly connecting the digital and physical shopping
experiences to serve our members - wherever, whenever and however they want to
shop. Sears Holdings is home to Shop Your Way®, a social shopping platform offering members
rewards for shopping at Sears and Kmart as well as with other retail partners
across categories important to them. The company operates through its
subsidiaries, including Sears,
Roebuck and Co. and Kmart Corporation, with more than 2,350 full-line and
specialty retail stores in the United States and Canada.

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