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Customer Service Representative I

FLEETCOR Nashville, TN Full-Time
$15.25
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Summary

As a Customer Service Professional, you will be providing support to our customers with the highest level of professionalism and engagement via telephone enquiries to resolve cardholder requests to ensure satisfaction and retention. This is a full time position with a salary of $15.25 / hour with shift differential for second and third shifts.



Package

Why Us?

If you are looking for an EXCITING place to work with a GROWTH-ORIENTED company, then our Center of Excellence is for you!

  • GREAT COMPENSATION - Competitive pay with a quarterly bonus.
  • GROWTH - We offer career development and opportunities to grow within our company
  • AWESOME BENEFITS - Great benefit package including health, dental, vision, 401K and paid time off
  • MORE PERKS? - Gym Membership, Weight Watchers, company discounts and more
  • WE ARE FAMILY - We foster a culture of engagement and fun


Main Responsibilities

  • Provide courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various Comdata products
  • Drive provider retention by offering solutions to callers by encouraging Comdata product usage
  • Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures
  • Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
  • Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
  • Candidates should be flexible with regard to staffing and system problems that may arise in the call center environment

Additional Information:

  • This is a permanent full-time position
  • Paid training which occurs Monday - Friday from 8 AM - 4:30 PM (typically 4 weeks of training)
  • Eligible for full benefits on your first day
  • Pay is $14/hr plus a shift differential for 2nd and 3rd shift
  • Advancement opportunities for top performers
  • Friendly and fun environment

Hours:

As a Customer Service Professional, you will be providing support to our customers with the highest level of professionalism and engagement via telephone enquiries to resolve cardholder requests to ensure satisfaction and retention. This is a full time position with a salary of $15.25 / hour with shift differential for second and third shifts.



Ideal Candidate

  • High School Diploma or higher level of education
  • Must maintain an excellent attendance record within company standards and demonstrate flexibility to maintain business needs
  • Strong communication skills, both verbal and written
  • Ability to be the customer's advocate and take ownership of customer concerns to exceed their expectations
  • Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with the other internal departments
  • Ability to type 25 WPM while taking customer calls and navigating multiple applications
  • Must be flexible with schedule and willing to work weekends/holidays
 

Recommended skills

Communication
Computer Literacy
Customer Service
Scheduling
Call Centers
Quality Assurance

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$40,850
Avg. Yearly Salary

Career Path

See the next step in your career
Customer Service Representative I
$15.25
Estimated Salary: $71K
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Job ID: fleetcor/TP/75823/1893

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