Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Icm5bj6dfw98gp5v2cb

Teller-On Call-Driggs Area

KeyBank Driggs Part-Time
Apply on company site

ABOUT THE JOB (JOB BRIEF):
The Teller reports to the Branch Manager or to the Operations Leader (Teller Float) and is the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller assists new and existing clients of the Bank with account transactions and uncovers sales opportunities. In addition, he/she acts as a resource in identifying and resolving client servicing issues. The Teller is an extension of the sales team and through conversations with the clients uncovers financial needs, communicates product/promotional opportunities and refers clients to the branch relationship management team.

ESSENTIAL JOB FUNCTIONS:
The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. The Teller is responsible for performing accurate account transactions and functions which mirror the sales process (Opportunity Management, Needs Assessment, Present/Pitch, Fulfillment, and Follow Up) in their daily work to create a positive client experience. This includes:

Teller Functions
- Accept and accurately process all financial service transactions.
- Maintain responsibility for cash drawer and follow proper balancing procedures.
- Act as a resource to identify and resolve client servicing issues.
- Meet individual established referral production goals.

Build Client Rapport
- Provide excellent customer service to all KeyBank clients.
- Greet and welcome every client as they enter the branch; acknowledge by name, if known.
- Accurately process all financial service transactions.
- Participate in client appreciation events.
- Take ownership of client issues when possible, with the assistance of the branch management.
- Make product suggestions based on the client's needs and refer to a member of the branch team.
- Help create and establish a business relationship between the Personal Banker and the client.

Present Products
- Review and maintain knowledge of product guides, fees and policies to stay current on offerings for product suggestions.
- Provide answers and assistance for client questions/concerns, utilizing resources within the branch.
- Coordinate time between Personal Banker and client for business meetings as necessary.

Fulfill Client Needs
- Continue to build the client relationship by viewing client accounts when performing transactions and identifying potential product needs.
- Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs.

Follow- Up
- Maintain relationships with Personal Bankers and Branch Managers and notify them of client sales opportunities.
- Debrief with the sales team member when a sale was based on a referral made by the Teller.
- Ensure more complex sales activities/opportunities are handed off to the Personal Banker.
- Ensure compliance with security and audit procedures.

Additional Responsibilities
- Involvement in the sales building process and assist on platform as needed.

REQUIRED QUALIFICATIONS:
Teller
- High School Diploma, GED or equivalent business experience.
- Customer service experience.
- Excellent communication and interpersonal skills.
- General understanding of PC with Windows based applications and calculator.
- Ability to work branch hours to include weekends and occasional evenings.
- Physical Requirements: Prolonged Standing (5- 8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.
- Preferred qualifications: Cash handling experience, sales experience with established goals.

Float Teller
- In addition to all Teller requirements, the Float Teller must have the ability to work at multiple branch locations.



FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
 

Skills required

Customer Service
Financial Transactions
Banking
Resolve Problem
Clerical Works
Provide Information

Location

Career Path

See the next step in your career
Teller-On Call-Driggs Area
Estimated Salary: $44K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 36302BR

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation’s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients’ needs first and take a customized approach to meeting those needs. At Key we’ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we’re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

View the full profile