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Switchboard Operator - PRN

Holy Cross Health Silver Spring Per Diem
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*Required to be Bilingual in English and Spanish

General Summary:

Facilitates and coordinates voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community. Operates and maintains all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment. Acts as information liaison for hospital schedules and procedures, events and activities, and patient information. Responds and triages in-house emergency codes and hospital emergency alarms. Responds and triages Home Care and Hospice for after-hour patient contacts.

May act as shift supervisor in the absence of the Supervisor, Telecommunications Center

Supports the Mission of Trinity Health and Holy Cross Hospital.

Shift: 11a-7p every other weekend (Sat/Sun)

Minimum licensure/certification required (if applicable):


Minimum Knowledge, Skills, & Abilities Required:

  • Experience with Windows 2000 and basic computer knowledge.
  • Minimum of 1 years' experience in a service provider environment preferred.
  • Must posses strong customer service skills.
  • Must possess excellent interpersonal and strong verbal communications.
  • Must be tactful, self-controlled, and poised at all times.
  • Must be reliable.
  • Requires visual acuity sufficient to read computer screens on a continuous basis.
  • Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.
  • Must be able to be ambulatory, able to climb stairs and carry and move light office equipment.
  • In emergencies, departmental or hospital, must be available 24 hours if required.
  • Must be detail oriented.
  • Required to speak fluently in Spanish and English.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.
Qualified applicants are considered for employment without regard to Minority/Female/Disabled/Veteran (M/F/D/V) status.


Skills required

Customer Service
Computer Literacy
Call Centers
Clerical Works
Telephone Skills
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Job ID: 00133305


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Holy Cross Health is a Catholic not-for-profit health care
system dedicated to improving the health of our community. We serve more than
240,000 patients each year from Maryland's two largest counties, Montgomery and
Prince George's, with the commitment to be the most trusted health care
provider in the Washington, D.C., suburban area. We have grown from one
hospital founded in 1963 to a system of two hospitals (Holy Cross Hospital and
Holy Cross Germantown Hospital) and four health centers (Aspen Hill, Gaithersburg,
Germantown, and Silver Spring) that offers a full range of inpatient and
outpatient health care services, as well as innovative community-based health
and wellness programs.

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