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Cf0f1d81005a764515be4e0ae41d77c7

Technical Sales and Customer Service Representative

Morgan Corporation Corsicana, TX Full-Time
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Before you begin, please note special application instructions below.
 

 

COMPANY BACKGROUND:
 

Morgan Corporation is the largest manufacturer of medium duty freight and refrigerated van and truck bodies in North America.  Founded in 1952, as a small welding shop in Morgantown, Pennsylvania, on the site where Conestoga wagons were manufactured through the late 1800s, we have experienced tremendous growth and continue to look for additional expansion opportunities around the world.  With a total of fourteen manufacturing and six service facilities strategically located across the U.S. and Canada, Morgan is able to provide the quality, service, and prompt delivery our customers expect.

A subsidiary of J.B. Poindexter, a privately held diversified manufacturing company, Morgan Corporation offers a vast variety of career opportunities, internally as well as within the J.B. Poindexter family of companies.  We offer competitive salaries and progressive benefits including health, dental, vision, life insurance, disability plans, 401K, paid time off, tuition reimbursement and more.  We pride ourselves in team member development, performance, recognition, and a culture of diversity and respect.  Whether you are taking the next step of your career or just beginning, joining Morgan’s winning team means being part of a great home away from home.  You will be challenged.  You will be proud.

POSITION SUMMARY:
 

Due to an internal promotion, Morgan Corporation has an excellent career opportunity for a Technical Sales Representative.

The Technical Sales Representative is responsible for customer service and technical sales functions for Morgan Corporation. The position is responsible for providing customer support at all levels that exceeds customer expectations.

Responsibilities include all technical sales duties, including quoting orders, entering orders, and providing status reports. This role will closely interface with Regional Sales Managers and with the distributor network.

The successful candidate will have demonstrated strong customer service skills, as well as strong computer skills, including Word and Excel.

KEY DUTIES & RESPONSIBILITIES:

  1. Make outbound phone calls to new leads, previous leads and existing customers. Focus is on turning these leads into sales opportunities by following-up on their past and current inquiries.

  2. Receive inbound phone calls from new leads and existing customers and to convert those leads into sales opportunities

  3. Answer phone calls in a timely manner; return calls promptly

  4. Work closely with Regional Sales Managers (RSMs), distributor network and customers to provide customer support on all levels

  5. Process quotes in a timely manner

  6. Log and process sales through the order entry process

  7. Respond promptly and process quickly all cancellations, credit memos change orders, manual invoices and customer complaints

  8. Address customer complaints courteously & professionally

  9. Coordinate with manufacturing and shipping departments to meet customer needs

  10. Other duties as assigned

EXPERTISE REQUIRED/MINIMUM QUALIFICATIONS:

  • Four-year degree, preferred

  • Truck van body construction knowledge, a plus

  • Excellent Microsoft Office computer skills, especially Word and Excel

  • AS400 experience, a plus

  • Excellent phone and communication skills

  • Ability to work overtime on a continual basis

  • Strong follow-up and follow-through skills

PHYSICAL REQUIREMENTS:
 

Working in an office environment in a seated position a minimum of eight hours per day is required.  Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

SPECIAL APPLICATION INSTRUCTIONS:

 

  • After completing the pre-employment assessment, apply via the original posting page.

  • After completing your online application, your pre-employment assessment results and application/resume will be thoroughly reviewed and you may be contacted for a personal interview.



Other details

  • Job Family Morgan Corporation
  • Job Function Sales & Marketing
  • Pay Type Salary
  • Professional
 

Recommended skills

Regional Sales
Sales
Computer Literacy
Technical Sales
Customer Service
Distributors
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Job ID: 12605

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