Windows10 SME/Migration Engineer
New York, NY
12 months contract minimum
Building: 1NYP and other midtown locations from time to time
Program Summary: Windows 7 is end of life in January 2020 and all Windows 10 desktops and virtual PCs globally will need to be upgraded to provide a stable and fully supported desktop environment. The Program aims to migrate all Business Units from Windows 7 to Windows 10 by June 2020.
Position Role and Responsibilities:
A leading Investment bank has an exciting opportunity for a Win10 Subject Matter Expert (SME)/Migration Engineer. The successful candidate will work as 2nd and 3rd line support for Windows 10 migrations and Business Unit applications taking calls and addressing Incidents submitted through Service Now Incident Management system. The selected candidate will also: interview end users to understand their Windows 10 application requirements, assist the Migration Project Managers in the preparation and scheduling of users and data for each migration, support UAT process for end users, work closely with the deployment team and possibly be on site post migration for the larger migrations, perform testing of Windows 10 builds, test BU specific applications prior to UAT, handle technical Win10 migration escalations as required, become confident in the use of migration tools and processes, contribute to Win10 knowledge base and migration procedures, and adhere to existing migration approach providing feedback on this as appropriate.
Key Skills: Experience with Windows 10 and Office 2016 support, Excellent Excel skills, Confident manner and a Customer Focused attitude, Strong problem solving skills, Excellent verbal and written communication skills, Experience with previous Windows migration projects in a similar environment, i.e. the Financial industry or large corporate setting, good understanding of various technologies including but not limited to Windows OS, Applications, Permission and Management utilities, be comfortable working with all levels of seniority, able to remain calm and clear thinking under pressure, solid team player.
Experience: 2-5 years