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Supervisor, RCM Accounts Receivable job in Johns Creek at United Digestive

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Supervisor, RCM Accounts Receivable at United Digestive

Supervisor, RCM Accounts Receivable

United Digestive Johns Creek, GA Full-Time
Job Details

Job Location
Digestive Care - Johns Creek - Johns Creek, GA

Remote Type
Optional Work from Home

Position Type
Full Time

Travel Percentage
As needed for business requirements.

Job Category
CBO - Operations


GENERAL SUMMARY OF DUTIES: Responsible for assisting with the oversight of the day-to-day activities of the Revenue Cycle Management departments day to day operations and processes.

REPORTS TO: Revenue Cycle Manager

Duties include but are not limited to:
  • Assists the RCM Manager with the daily operations including work assignments, staff productivity, training, and development of staff members
  • Assists with following up on all claim rejections in the clearinghouse software and makes changes as necessary to re-file claims.
  • Assists with all payor enrollments via clearinghouse
  • Works in tandem with insurance payers on billing, denials, and appeals
  • Ensures and works denials in a timely manner and creates solutions to prevent future denials
  • Assists with the management of adding new locations into billing software acquisitions
  • Assists with the management of systems conversion for any new acquisitions
  • Investigates escalated insurance billing inquiries and inaccuracies and takes appropriate action to resolve.
  • Completes requests for information from other UD staff and ensures they are handled promptly and effectively to guarantee payment on patient accounts
  • Prepares reports as needed for various departments and leadership.
  • Supports leadership in oversight of designated Revenue Cycle Management domestic and offshore staff as needed to ensure all RCM functions are completed within the established timeframes
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Conducts team meetings to educate on insurance guidelines, claim denials, and re-training efforts as needed.
  • Participates in the selection and hiring of qualified staff, ensures an effective on-boarding, and provides comprehensive training and regular feedback.
  • Keeps abreast of all reimbursement and billing procedures of third-party insurance and government regulations to ensure compliance with current processes.
  • Meets or exceeds quality and productivity standards as set by RCM leadership
  • Abides by and promotes HIPAA compliance; maintains strictest confidentiality of patient information
  • Any other duties and/or special projects as assigned by RCM Leadership.

High School Diploma or GED required; 2 years of college or Associates Degree from an accredited college preferred. Two years relevant healthcare experience, with a deep understanding of medical billing, collections, payment posting, revenue cycle, third party payers, Medicare and Federal payer regulations required. Working knowledge of CPT, HCPC, ICD-9/ICD-10 codes, CMS 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits, and the appeal process is needed for this role. Must be able to operate EMR software, preferably eCW and be proficient in multiple Microsoft Office applications, with intermediate skills in Excel.
Supervisor, RCM Accounts Receivable must have or be able to:
  • Knowledge of business management and basic accounting principles to direct the billing department
  • Quickly acquire sufficient knowledge of UD policies and procedures to accurately answer questions from internal and external customers.
  • Ability to make independent decisions when circumstance warrant, making prompt and accurate judgments regarding A/R, billing, and other RCM duties.
  • Ability to recognize, evaluate, solve problems, and correct errors, and to develop processes that eliminate redundancy.
  • Skilled in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
  • Communicate clearly with coworkers, patients and vendors through the telephone, email, and in-person
  • Plan, prioritize, and complete multiple tasks as delegated by RCM Leadership
  • Ability to work under minimum supervision, demonstrate strong initiative, and attention to detail
  • Ability to work under pressure; assess, respond, and communicate issues in a timely manner
  • Maintain composure and always set a professional example

Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.

United Digestive a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.

United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color, or national origin in its employment practices


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