Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Help Desk Analyst

Nesco Resource Schenectady Full-Time
$20.00 - $21.50 / hour
Apply Now

A Help Desk Analyst role is available on a direct hire basis.
Help Desk Analyst will:


  • Performs basic desktop PC support mainly via telephone

  • Process, routes and tracks incoming service requests

  • Resets passwords and troubleshoots basic desktop PC issues

  • Logs calls in ticketing system

  • Performs account management including creating Active Directory accounts and processing terminations

  • Provides follow-up phone calls and/or investigation when needed

  • Interacts with networking, telecom, and other production support teams

  • Documents calls, including steps taken and resolution

  • Monitors system availability in accordance with Service Level Agreements and applies escalation and notification policies appropriately.

  • Create procedural documentation and training materials, trains coworkers on IT systems and procedures when needed

  • Primary interaction with customers will be via telephone, but scope of responsibility will also include responding to e-mail, walk-up inquiries, and other correspondence



Education & Education:

  • An Associate's degree or Two-year technical degree is required

  • At least 2 years relevant experience effectively troubleshooting routine desktop PC issues.

  • Skills with Microsoft Word, Excel, Web Browsers, and Outlook.

  • Knowledge of Active Directory, Cisco remote access, wireless concepts, Citrix, PC concepts, and operation.

  • Familiarity with Web-based applications and concepts including a solid understanding of Web browsers, use of bookmarks, Website addresses, etc.

  • Experience with a trouble-ticketing application plus.

  • Microsoft or Help Desk Institute Certifications a big plus


Send resume and salary requirements for immediate consideration to Roxanne at Email blocked - click to apply

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
 

Recommended skills

Help Desk
Microsoft Outlook
Complex Problem Solving
Telecommunications
Production Support
Documentation

Location

About the company

Salary Details

Based on Job Title, Location and Skills
$20
Below Avg. Average Above Avg.
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 19-34865

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.