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Company Contact Info
- Garden City South, NY 11530
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Customer Service Representative
Kforce Finance and Accounting • Garden City South, NY
Posted 2 days ago
RESPONSIBILITIES:Kforce has a client that is seeking a Customer Service Representative in Garden City, New York (NY). Job Responsibilities:
- Answer incoming calls in a professional manner while meeting performance standards, which include average availability, talk time and call volume.
- Our clients have questions! Be a resource to clients by extending superior service while providing them with information on their insurance coverage and assisting with additional inquiries.
- Initiate claims and offer subsequent status information.
- Flex your writing skills by drafting written responses to customer inquiries.
- We offer multiple shifts to provide coverage for our national clients and will work with you to find a suitable shift for you!
- Minimum of 1 year of customer service experience or call center experience
- Ability to prioritize work flow and handle multiple claims simultaneously
- Strong interpersonal skills and the ability to relate to clients
- Strong attention to detail and organization skills
- Bi-lingual Spanish/English is a plus.
- Proficient in Microsoft Office, specifically MS Excel and MS Word
- Experience working in a call center environment
- High School diploma or GED/ equivalent
- We will teach you the ropes and other skills you need to be successful in this role