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Call Center Rep

Miller Brothers Staffing Solutions LLC Harrisburg Full-Time
$12,000.00 - $13,000.00 / year
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Job Title –Call Center (enrollment)

Pay Rate – $12/$13 (bilingual candidates)

Location: Harrisburg

Shift: 9:30am-6pm shift

Job Description/Duties

EDUCATION/EXPERIENCE: Minimum high school diploma or GED; previous experience in a customer service role, preferably in a call center or health services enrollment environment; understanding of the needs and problems faced by disadvantaged population; previous experience with computers, phone systems and headsets preferred; excellent organizational, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; and the ability to work as a team member, as well as independently.



JOB RESPONSIBILITIES:

  1. Responds to and documents enrollment and general inquiry calls.
  2. Provides responses to questions, and refers callers to alternate sources when appropriate.
  3. Assists MA Consumers with choosing PH-MCOs and PCPs by providing education and objective information.
  4. Assists MA Consumers with PH-MCO and PCP transfers.
  5. Educates MA Consumers by providing information regarding physical and behavioral health services and service providers under the HealthChoices Program, ACCESS Plus and Voluntary Managed Care Programs.
  6. Maintains updated knowledge of the EAP and the HealthChoices, ACCESS Plus and Voluntary Managed Care programs.
  7. Maintains knowledge of State systems necessary to perform job duties.
  8. Maintains updated knowledge of managed care plans that are available to MA Consumers.
  9. Performs data entry as required, including entering enrollments for MA Consumers.
  10. Participates in outreach activities, as required.
  11. Reports any issues, concerns, and problems to the Call Center Supervisor.
  12. Meets all standards established for this position as outlined in the attached performance criteria.
  13. Performs other duties as may be assigned by management.

 

Recommended skills

Customer Service
Call Centers
Data Entry
Managed Care
Computers
Management
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Job ID: BHJOB4740_5474

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THE RIGHT PEOPLE IN THE RIGHT PLACE

Whether you’re an employer trying to find the right person, or someone who is looking for that right job, you’re in the right place. Putting the right people in the right place is what we do best.


Miller Brothers Staffing Solutions has a unique and proven recruiting process with a dedicated team that will find the perfect match for both company and employee. Searching for competent people to fill positions is a drain on your business’s time and resources. There are better ways for you and your staff to spend your time than looking for candidates. Our company partners with great organizations who want to save time and money by allowing us to find them skilled employees. Staffing Solutions is our entire business and we have the expertise to assure your satisfaction. Contact us today and find out how we can help your business through effective recruiting and staffing.

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