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Level 2 Help Desk Agent job in Schaumburg at Insight Global

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Level 2 Help Desk Agent at Insight Global

Level 2 Help Desk Agent

Insight Global Schaumburg, IL Full Time
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A Remote Level 2 Help Desk Agent is responsible for handling PC and mobile device tickets from a support queue in a timely manner and assisting users with various advanced systems issues. This individual maintains a proficient knowledge of technical programs and is able to assist users with a variety of problems and may be asked to assist in special projects coordinated by a manager.



Respond to incidents assigned to the Remote Level 2 Services Team and resolve client problems via telephone
Troubleshoot software, hardware, and mobile device problems
Document client incidents in a ticket management system
Analyze, resolve, track, escalate and accurately document various technical problems
Support feature, functionality, and usage of specific applications
Stay current on and adhere to established policies, procedures, documentation and technologies key to long-term success
Document conversations with vendors, current and potential clients, and others in writing

To learn more about how we collect, keep, and process your private information, please review Insight Global Privacy Policy: [ Link removed ] - Click here to apply to Level 2 Help Desk Agent
s:
1-2 years of hands-on desktop support
Supporting Microsoft Windows, macOS, Android and iOS Operating Systems
Outlook and O365 Exchange Online Administration experience
Citrix and VPN
Active Directory and user account changes
Associates Degree
Bilingual-Spanish

Experience with Mac system support
Bachelors Degree



Recommended Skills

Desktop Support
Help Desk
Spanish Language
Android (Operating System)
Apple Ios
Active Directory

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