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Customer Service Specialist

Kelly Services Naperville Full-Time
$14.00/ hour
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Customer Service Representative in Naperville, IL Kelly Services is seeking motivated, hardworking individuals to work as Customer Service Representatives for a premier client in Naperville, IL. Our client is a Premier Retailer of furniture, housewares and decor. If you are looking to work in an environment that is professional; energetic, and encourages a work environment that resolves issues with skill and compassion then this is the job for you. A bit about the Company: - Advancement Opportunities, availability to grow to advanced levels of customer support roles. - Get hired on by the company for long term part-time opportunities - Looking for proven performers. - Work a set schedule of 13 -26 hours per week. - Available Schedule: Between 4pm to 10pm, Mon to Fri, plus 1 weekend day, min of 4 hours (Sat or Sun open hours: between 7:45 to 5pm) - Full-time scheduled available: Set Schedule, 40 hours, Working Mon-Fri between 8am-8pm, plus 1 Sat or Sun - Start now and work pass the Holiday Season, long term part-time opportunities. Apply Today: Interested candidates can Nina and Jennie at Phone number blocked - click to apply or email your resume to Email blocked - click to apply A typical day might look like this for a Customer Service Representative: - Answer customer questions, requests and concerns via customer interaction channels such as phone, chat, email, etc. - Provide product information and suggest alternative product solutions based on customers- needs. - Enter orders into systems and verify all the information is accurate. - Provide delivery assistance to the customer including, but not limited to, scheduling deliveries, resolving delivery issues, ordering parts and entering return/replacements for shipped and/or delivered items. - Provide basic assistance to gift registry, such as helping customers maintain the registry, etc. - Provide service solutions and/or compensation to appease customers based on guidelines - Develop and maintain effective, collaborative relationships with company personnel and customers
This job might be a fit for you if you meet the requirements below: - High School Diploma or Equivalent - 1 year of experience in a customer service role in a call center or retail environment. - Proficient computer and data entry skills - including proficiency with MS Office (Word & Excel) and Internet usage - Excellent written and oral communications skills - Excellent customer service skills - Must be able to use a computer for 95% of the work day - Must be able to sit for 90% of the work day - Energetic and customer focused - Flexibility to work weekends, Saturday or Sunday Work Schedule: Work a set schedule of 13 -26 hours per week. - Available work Schedule: Work between the hours of 4pm- 10pm, Mon to Fri including 1-weekend day a minimum of 4 hours (Sat or Sun between the hours 7:45 - 5pm) Pay and Perks: $14 per hour As a Kelly Services employee you will have access to numerous perks, including: - Kelly-sponsored Affordable Care Act health care coverage available to eligible employees - Group insurance options* - Service bonus plan - Holiday pay plan - Weekly electronic pay options - Free online training campus available - Exclusive online employee community - Employee assistance program (EAP) available at no cost - Corporate discounts - Transportation spending accounts •Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services. Apply today for immediate consideration! #naperville #aurora #nowhiring #hiring #part-time #seasonal #trend #holiday #teacher #retail #customerservice #callcenter

Recommended skills

Customer Service
Call Centers
Customer Interaction Management


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Customer Service Specialist
$14.00/ hour
Estimated Salary: $70K
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Job ID: US241WEP_28480143


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