Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mj95xc6j35j54mf4hh4

Customer Specialist

DSC Logistics, Inc. Arlington Full-Time
Apply Now

Position Overview

The Customer Specialist 2 is responsible for activities in the Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CS2 is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is complete and error free. The CS2 provides information both internally and externally for a predominant portion of the day. The CS2 is also responsible for knowing the CS1 functions and is able to perform in the Customer Service as well as the Shipping and Receiving function, if needed.

Position Responsibilities

  • Provide a strong level of customer service to internal and external customers
  • Maintain inbound and outbound schedules
  • Complete paperwork to make sure it is error free and prepare orders for distribution to Operations Specialists
  • Process and schedule all carrier appointments
  • Communicate with customer on scheduling issues
  • Sign driver in and out of the facility; verifying all paperwork
  • Assign dock doors to the inbound and outbound loads
  • Maintain door accuracy and yard report for trailer inventory
  • Process Bills of Lading and associated shipping and receiving documents
  • Reconcile inbounds with packing slips and coordinate drop lot activity
  • Work closely with shift management and leads to accomplish shift goals
  • Report errors and/ or issues to appropriate member of leadership to ensure accuracy
  • Participate in all training programs provided
  • Perform all duties in a safe and timely manner

Job Qualifications - Required

  • High School Diploma/GED equivalent required.
  • PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Previous AS400 and/or warehouse management systems (WMS) experience preferred
  • Basic math and reading skills necessary
  • Detailed oriented with the ability to perform multiple task in fast moving environment
  • Ability to follow oral and/or written instruction.
  • Good interpersonal skills and ability to work with internal and external customers.

Job Qualifications - Preferred

  • Previous Shipping and Receiving experience in a warehouse environment.

Personal Qualities

  • Strong interpersonal skills, both verbal and written
  • Positive approach in all interactions
  • Team orientated and self-motivated
  • Ability to multi-task calmly and effectively in a rapidly changing environment
  • Solid organization skills
  • Willingness to learn new systems as needed

Work Environment

  • This role routinely uses standard office and computer equipment.

We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement. Local candidates only, please, as relocation assistance is not available for this position.

DSC Logistics is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of our people to drive change, innovation and growth. EOE/M/F/D/V

CB12
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$42K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Specialist
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 174200365775880

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

When Dry Storage Corporation first opened its doors in 1960, how did we help customers? We provided space to store their products and a promise to handle their products as if they were our own. Through the years, we added customers, locations, capabilities, knowledge, and experience – until today, we are so much more than space. So much more than transportation…and value-added services…and process management…and start-up expertise…and network analysis and design…or any of the single elements involved in a successful supply chain.

At DSC, we believe it's the combination of strategic knowledge and operations excellence that makes us a different kind of supply chain partner. It's the ability to collaborate with our customers on supply chain strategies, systems and solutions that specifically address their needs. And the ability to re-think, re-design, and adapt those strategies, systems, and solutions when needs and conditions change.

When we welcomed the new millennium in 2000, we promised that DSC would be "ready-for-anything!" Little did we know the dramatic events and circumstances that would rock the world and the business environment. But what we've discovered is that strong partnerships are the key to survival and success through both good times and bad. At DSC, we're proud of our 50 years in the business, but we're focused on the future. We will keep expanding and improving our partnerships. We will continue to apply Our Strengths – leadership, collaboration, information, execution, flexibility, and integrity – for the benefit of our customer partners. And we will continue to be "ready for anything!"

View the full profile