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Senior Consultant - Support
Stoneridge Software
Hartford, CT (Onsite)
Full-Time
Stoneridge Software began with an idea: How can Microsoft implementations be done better? After considering the idea and continually seeing the need for a business partner who could successfully deliver software implementations, Eric Newell, Becky Newell and Cody Marshall founded Stoneridge Software. As a 2022 Inc. Best Workplaces Honoree, Inner Circle Recipient, and a Designated Solution Partner for Business Applications and Modern Work, we've developed a proven process for project delivery, a laser focus on long-term support to empower our clients' success and a way to enjoy our work with a high degree of integrity. We know how to use tenacity to get the work done but we also know how important it is to balance work with the rest of our lives. Stoneridge Software has cultivated a flexible working environment, flexible vacation, paid parental leave, continuous learning and development, and social wellness initiatives that bring a sense of belonging to all. What are you waiting for?
Our team is dedicated to helping customers get it right when it comes to software implementation and technology. We play as hard as we work, we embrace every opportunity to learn and share our success. What are you waiting for? Join us!
Stoneridge Software is looking for a highly motivated, technically savvy person who will be responsible for consulting on Dynamics 365 Customer Engagement including: post implementation support, upgrade, and/or extension of existing applications. The key purpose of this role is hands-on troubleshooting, configuration, administration and optimization of Dynamics 365 Customer Engagement and Power Platform as well as assisting clients in the implementation of additional features and support of Dynamics 365 Customer Engagement. This individual will also use their industry expertise to help develop Stoneridge Software's growing Dynamics 365 Customer Engagement (CE) Client Services team.
This position is available on a **REMOTE** basis in the United States or **REMOTE** in Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan).
**A Day in the Life**
+ Provide technical knowledge and manage client relationships within context of individual role
+ Manage the support queue including logging and properly tracking support cases for Dynamics 365 CE clients in a timely manner
+ Design, configuration and testing of core Dynamics Customer Engagement and Power Platform
+ Work with customers to understand their business requirements and conduct gap analysis
+ Convert requirements to functional specs in order to deliver a solution
+ Represent Stoneridge Software by communicating with clients regarding Dynamics 365 Customer Engagement support cases via telephone, electric correspondence, and in person
+ Triage client issues and scope time and resources required to provide solutions
+ Solve client technical support issues through utilization of product knowledge, business acumen, cloud and infrastructure expertise
+ Maintain strong knowledge of industry trends, advancements in technology, and Microsoft's product offerings and enhancements
+ Develop and maintain relationships with new and existing Dynamics 365 CE Stoneridge Software clients
+ Help define and create support processes across Dynamics 365 CE capabilities
+ Participate in 24/7 support rotation
+ Collaborate with resources from other teams/groups as needed to resolve client issues
**Preferred Qualifications**
+ Strong knowledge troubleshooting system, network and infrastructure issues
+ Extensive Techno-Functional knowledge in Dynamics 365CE and Power Platform
+ Excellent communication, planning and organization skills
+ Demonstrated customer service excellence
+ Strong technical writing ability
+ Ability to work in a team environment and independently
+ Curiosity and excitement for continuous learning of new software and market conditions
+ Ability to communicate effectively in both spoken and written English
**Health and Wellness**
+ Medical and dental Insurance (premiums for employees and dependents paid for by the company)
+ Vision insurance
+ 401(k) matching contribution program (US) or RRSP Benefits (Canada)
+ Life insurance
+ Disability Benefits
+ Paid parental leave
+ Paid flexible time off
+ Paid sick time (US) or floater days (Canada)
+ Paid holidays
+ Flexible work schedules
+ Mobile/internet reimbursement
+ Employee and family assistance program
+ Learning and development allowance
+ Employer charitable contribution
+ Social wellness clubs
+ Professional coaching
+ Paid business mileage
+ HSA contribution (US Only)
We live and breathe our core values:
Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
We live and breathe our core values:
Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
We will comply with local guidelines regarding infectious diseases and vaccine requirements.
Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.
Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique.
Our team is dedicated to helping customers get it right when it comes to software implementation and technology. We play as hard as we work, we embrace every opportunity to learn and share our success. What are you waiting for? Join us!
Stoneridge Software is looking for a highly motivated, technically savvy person who will be responsible for consulting on Dynamics 365 Customer Engagement including: post implementation support, upgrade, and/or extension of existing applications. The key purpose of this role is hands-on troubleshooting, configuration, administration and optimization of Dynamics 365 Customer Engagement and Power Platform as well as assisting clients in the implementation of additional features and support of Dynamics 365 Customer Engagement. This individual will also use their industry expertise to help develop Stoneridge Software's growing Dynamics 365 Customer Engagement (CE) Client Services team.
This position is available on a **REMOTE** basis in the United States or **REMOTE** in Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan).
**A Day in the Life**
+ Provide technical knowledge and manage client relationships within context of individual role
+ Manage the support queue including logging and properly tracking support cases for Dynamics 365 CE clients in a timely manner
+ Design, configuration and testing of core Dynamics Customer Engagement and Power Platform
+ Work with customers to understand their business requirements and conduct gap analysis
+ Convert requirements to functional specs in order to deliver a solution
+ Represent Stoneridge Software by communicating with clients regarding Dynamics 365 Customer Engagement support cases via telephone, electric correspondence, and in person
+ Triage client issues and scope time and resources required to provide solutions
+ Solve client technical support issues through utilization of product knowledge, business acumen, cloud and infrastructure expertise
+ Maintain strong knowledge of industry trends, advancements in technology, and Microsoft's product offerings and enhancements
+ Develop and maintain relationships with new and existing Dynamics 365 CE Stoneridge Software clients
+ Help define and create support processes across Dynamics 365 CE capabilities
+ Participate in 24/7 support rotation
+ Collaborate with resources from other teams/groups as needed to resolve client issues
**Preferred Qualifications**
+ Strong knowledge troubleshooting system, network and infrastructure issues
+ Extensive Techno-Functional knowledge in Dynamics 365CE and Power Platform
+ Excellent communication, planning and organization skills
+ Demonstrated customer service excellence
+ Strong technical writing ability
+ Ability to work in a team environment and independently
+ Curiosity and excitement for continuous learning of new software and market conditions
+ Ability to communicate effectively in both spoken and written English
**Health and Wellness**
+ Medical and dental Insurance (premiums for employees and dependents paid for by the company)
+ Vision insurance
+ 401(k) matching contribution program (US) or RRSP Benefits (Canada)
+ Life insurance
+ Disability Benefits
+ Paid parental leave
+ Paid flexible time off
+ Paid sick time (US) or floater days (Canada)
+ Paid holidays
+ Flexible work schedules
+ Mobile/internet reimbursement
+ Employee and family assistance program
+ Learning and development allowance
+ Employer charitable contribution
+ Social wellness clubs
+ Professional coaching
+ Paid business mileage
+ HSA contribution (US Only)
We live and breathe our core values:
Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
We live and breathe our core values:
Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
We will comply with local guidelines regarding infectious diseases and vaccine requirements.
Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.
Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique.
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