Oversees the IT department supporting areas in technology-related product/service selections, set-up, support, communications, and data protection in order to assist employees in efficiently completing work. Assists in assuring that up-to-date, effective hardware and software applications are in place, operational and employees are properly trained in their use.
Responsibilities and Qualifications
Assist with creating proposals for new technology platforms
Upgrade computers, servers and network hardware and software components, as required.
Oversee and ensure success of IT Service Desk and maintaining a high level of customer satisfaction within the organization.
Developing and overseeing the installation of systems, which include software and hardware.
Assist with developing IT solutions to resolve process issues, as required. Work closely with department leaders to extract, comprehend and proposes solutions to gaps identified.
Ensure all installations, maintenance, and upgrades are carried out on schedule and to specifications.
Provide mentoring to other members of the IT department.
Develop and implement user manuals and IT policies and procedures including safety and data recovery plans.
Develop and maintain vendor relationships.
Assist with development and implementation of the cybersecurity and compliance roadmap and execute on team shared vision.
Provides IT support to employees in all locations by prioritizing, troubleshooting and resolving problems quickly
Assists with maintaining administration of all user IDs and passwords, and grants clearance to systems and applications when approved to do so
Assist in analyzing existing computer systems and making recommendations for upgrades and improvements and facilitating the purchase of new technology solutions including computers, servers, cell phones, software, etc.
Assists/recommends and reports on policies to allow for the most cost-effective use of existing solutions
Maintains knowledge of current technology and stays abreast of new technological advancements in order to provide cost effective solutions for the company
Assists in safeguarding dealership technology systems through items such as acceptable use, password, and network access policies and monitoring
Assists in safeguarding data by facilitating timely back-ups and processing
Travel to locations to transport equipment, troubleshoot, maintain and repair equipment, and provide training
Assist training events by supporting IT requirements
Assist with recruiting, training, and evaluating staff members.
Ensures compliance to allocated budget.
May be required to work weekends and non-“normal” business hours
Other related responsibilities as may be required
Familiarity with specific technologies include Microsoft Windows 7, 8, 10, Server 2003, 2008 and 2012R2, Office 2010 and 2016. IPhone/iPads, Cisco-Meraki Cloud Networking and Wireless technologies, Citrix XenApp 7.6, G Suite for Business (Google). ShoreTel Phone systems.
Four (4) years’ of experience in an information technology support role and a minimum of two (2) years' experience managing and leading technology services operations staff, including the building of high performance technical teams, training, evaluating, coaching and mentoring.
Bachelor’s degree in computer related field preferred but not required
Ability to work effectively as a team member
Strong communication skills with ability to train others on technology solutions
Excellent customer service abilities
Experience with routers, servers, and network technology desired
Ability to define problems, collect data, establish facts and draw valid conclusions.
Process development and implementation experience is desired.
Must be physically able to perform minor lifting of equipment, climbing or crawling to install equipment and run cables and occasionally long periods of time sitting at a workstation
Must be willing to travel to company locations
Ability to lift various computer and printing equipment
Ability to perform basic wiring tasks using Cat5 and Cat6 cabling
Familiar with John Deere and competitive products desired
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