A Consumer Service Technical Support Representative you will be assisting consumers with a variety of calls:
* Providing online connection support for the Nintendo gaming systems. * Assisting consumers with setting up and/or using a wireless network with their Nintendo gaming system(s). * Troubleshooting connection problems including walking consumers' through network security settings and router settings. * Answering consumer questions regarding the online features of their Nintendo game systems. * Documenting and forward consumer comments. * Collaborating and sharing solutions with members of the Tech team. * Answering consumer calls from children and adults. * Navigating computers via remote access.
Summary of Job Duties: * Troubleshooting online connection problems. * Recording consumer feedback. * Collecting, documenting, and researching technical problems to develop solutions and resources for the department.
You MAY be trained to assist with Nintendo Wii and WiFi products depending on call volumes needs. This may include: * Answering consumer questions regarding the wireless features of the Nintendo gaming systems and setting up and/or using a wireless network. * Answering consumer questions regarding the Nintendo gaming systems WiFi connections. * Answering incoming and makes outbound calls to provide technical assistance to users experiencing problems with the Nintendo Wi-Fi connection and Virtual Console.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call [ Phone number blocked ] - || or email [ Link removed ] .com for other accommodation options.
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Job ID: 6999290
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