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Help Desk

Apex Systems Washington Contractor
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Apex Systems is looking for a Help Desk Technician for a new contract award in Washington DC.

Junior Desktop Support Duties

Must be eligible to acquire/maintain a DOD Top Secret clearance

  • Junior Desktop Support duties consisting of but not limited to ensuring proper computer operation.
  • This includes receiving, prioritizing, documenting, and actively resolving end users help requests.
  • Problem resolution may involve the use of diagnostic and help request tracking tools, hands-on help at the desktop level.
  • Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance.
  • Maintains technical acuity with vendor products and provides recommendations that best support the client’s critical missions.
  • Provide reliable and timely onsite and remote IT services for customers.
  • Supports the installation, operations and maintenance of end-user hardware and software. Maintains Incident Ticket Management Program, conducts laptop audits, Tech Refresh, Active Directory assistance, Tech Data Migration, Power Point presentations and configuration setups.
  • Provides documentation and services for products and/or services. 
  • IT Support and maintenance on multiple enclaves including supporting outside agencies IT equipment.
  • Performs disconnects, relocations and reconnections.
  • Manages technical refreshes; IT “Specials”, and supports Operational Exercises & Critical Missions.
  • Decommission obsolete systems and equipment using FBI’s standards; participate in quarterly and yearly inventory and proper disposal of equipment.
  • Coordinates PC deployments and/or migrations to include, re-installing software, resetting user profiles and network settings, restoring end-user data from backups, tracking all moved PCs, investigate and resolve customer complaints.
  • Research and provide follow-up actions utilizing Tracking Software to expedite satisfactory customer resolutions, trouble shoot hardware and or software problems on desktop PCs.
  • Installs, configures, and trouble shoots networked printers.


Location and other information:

  • Location is Washington, DC / FBI HQ
  • There is no opportunity to telework or work in alternate facilities.
  • No travel is anticipated.
  • Transportation: Onsite parking is not available. Limited street parking or public garage parking in area. Recommend mass transit – Metrorail (Blue, Green, Orange, Silver, Yellow, Red all nearby), Metrobus, carpool/slugging
  • Hours: Monday - Friday between the hours of 6AM and 6PM, except on Federal holidays.
  • Dress code: Business casual or better

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178


Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Server (Computer Science)
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Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.


Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.


We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.


We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 


Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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