The Program Analyst II provides support to the United States Patent and Trademark Office (USPTO), Knowledge Management Support Services (KMSS). This position performs a variety of technical and support services including data review and project coordination.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Performs a wide variety of complex technical and support services involving data review and project coordination.
Applies analysis and evaluation techniques to manual and automated processes.
Assists with or develops recommendations for improvements and documentation needed to assist management decision-making.
Advises managers in formulating requirements, evaluating alternatives and determining the implications of new or revised processes and systems.
Accumulates and stores data from diverse sources and generates reports.
Assists with or analyzes functional user needs, identifies omissions and errors in requirements, conducts feasibility studies, and recommends optimum approaches.
May take the lead in project-level groups.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor’s degree and four (4) years’ of experience; or equivalent combination of education / experience. Experience in program analysis and evaluation. Expertise in Microsoft applications such as Access, Excel, PowerPoint and Word.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Excellent research and analytical skills with ability to identify problems, determine accuracy / relevance of information, evaluate alternatives and make recommendations
Solid business management skills relevant to carrying out day-to-day responsibilities
Excellent computer skills with proficiency using Microsoft Office (i.e., Word, Excel, Access, PowerPoint, etc.), SharePoint and project management software
Excellent verbal and written communications skills with ability to compose meaningful reports and to present research / information with clarity
Ability to employ a collaborative, customer service approach and to work effectively with others in diverse and multi-functional roles
Ability to maintain confidentiality of sensitive information
Exceptional organization skills with ability to manage multiple projects and priorities and to meet specified deadlines
Ability to appropriately raise issues and concerns for resolution
Ability to interact and communicate with all levels of staff, including executive management
Ability to effectively work both independently and in a team environment toward the successful achievement of goals
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
Complex Problem Solving