Manufacturing Company has an immediate need for a level 1 Helpdesk Technician. This is an indefinite temp assignment in NW Houston.
Job Summary: Provide advanced technical support for medium sized LAN/WAN setup. Troubleshoot and support workstations in a Microsoft network. Administer accounts on Windows, Novell, and Solaris. Break-fix and c's, printers and basic network troubleshooting..
- All duties of Tech I plus more advanced duties.
- Set-up and create all PC standardization configurationHandles all purchasing and inventory control for workstations, servers, printers, an modems based on TIC standardization.
- Integrates and installs new equipment.Interfaces with LAN/WAN group on computer application.
- Provide advanced technical support for high level and unique problems.
- Coordinates and implements user based instructions for technicians and users regaurding installation procedures.
- High level of support for office suite applications.
- Performs special and complex projects as assigned (I.e. topology changes)
- Responsible for providing end user support for software, hardware and network assistance.
- Documents and tracks problems to ensure timely resolution.
- Troubleshoot and resolve incidents difficulties with hardware, software, network and mobile devices.
- Actively contribute to ongoing process improvement.
- Makes configuration changes to equipment as needed.
- Ability to identify non-desktop related issues and reach out other support teams for assistance.
- Hardware configuration
- Assist with phone support calls
- Handles difficult client situations with a professional attitude.
- Follow-up with users to ensure client satisfaction.
- Troubleshoot network connectivity issues, working with remote employees on a corporate network
Minimum 1-2 years experience
PC experience; network topology; DOS; Windows XP and Vista; Novell;MS Office Suite; Knowledge of UNIX a plu
Excellent customer service and interpersonal skills
Good follow through
Ability to work independently and with a team
Resolve Technical Issue
Upgrade Computer Hardware
Provide User Support
Provide Software Troubleshooting