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Helpdesk Technician I

Pro Staff Houston Seasonal/Temp
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Manufacturing Company has an immediate need for a level 1 Helpdesk Technician.  This is an indefinite temp assignment in NW Houston.  

Job Summary: Provide advanced technical support for medium sized LAN/WAN setup. Troubleshoot and support workstations in a Microsoft network. Administer accounts on Windows, Novell, and Solaris. Break-fix and c's, printers and basic network troubleshooting..
Responsibilities:
  • All duties of Tech I plus more advanced duties.
  • Set-up and create all PC standardization configurationHandles all purchasing and inventory control for workstations, servers, printers, an modems based on TIC standardization.
  • Integrates and installs new equipment.Interfaces with LAN/WAN group on computer application.
  • Provide advanced technical support for high level and unique problems.
  • Coordinates and implements user based instructions for technicians and users regaurding installation procedures.
  • High level of support for office suite applications.
  • Performs special and complex projects as assigned (I.e. topology changes)
  • Responsible for providing end user support for software, hardware and network assistance.
  • Documents and tracks problems to ensure timely resolution.
  • Troubleshoot and resolve incidents difficulties with hardware, software, network and mobile devices.
  • Actively contribute to ongoing process improvement.
  • Makes configuration changes to equipment as needed.
  • Ability to identify non-desktop related issues and reach out other support teams for assistance.
  • Hardware configuration
  • Assist with phone support calls
  • Handles difficult client situations with a professional attitude.
  • Follow-up with users to ensure client satisfaction.
  • Troubleshoot network connectivity issues, working with remote employees on a corporate network
Qualifications: 

A+ certification

Minimum 1-2 years experience 
PC experience; network topology; DOS; Windows XP and Vista; Novell;MS Office Suite; Knowledge of UNIX a plu
Excellent customer service and interpersonal skills 
Good follow through 
Ability to work independently and with a team 

Apply Today! 
 

Skills required

Customer Service
Technical Support
Resolve Technical Issue
Upgrade Computer Hardware
Provide User Support
Provide Software Troubleshooting

Location

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$67K
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Helpdesk Technician I
Systems Administrator
Estimated Salary: $91K
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Job ID: 364888

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At Pro Staff, we understand the importance of having a reliable and flexible workforce that can ebb and flow with your business. That’s why we have created staffing solutions for you that go beyond the norm-from a short-term assignment to a complete project team, Pro Staff can provide you with the right staffing solution for your situation. We also know that you are looking for people who have an excellent attitude, are highly qualified and reliable. We follow a rigorous recruiting, screening and selection process to ensure consistency from placement to placement.