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Consumer Services Specialist at Russell Tobin & Associates

Consumer Services Specialist

Russell Tobin & Associates Mason, OH Full-Time
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Our retail client in Mason, OH is looking for a Customer Service Representative to provide high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
RESPONSIBILITIES
  •  Assists customers telephonically and non-telephonically with service and support issues.
  • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
  • Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
  • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and expectations.
  • Uses courteous and professional language.
  • Works effectively in a team environment.
  • Creates a win-win resolution to problems.
QUALIFICATIONS:
  •  High School or equivalent
  • Ability to produce quality and professional written correspondence with customers
  • Ability to demonstrate and perform basic math
  • Customer service orientation
  • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
  • Commitment to providing resolution to customer issues on the first contact
 

Recommended skills

Customer Satisfaction
Retailing
Revenues
Partnerships
Complex Problem Solving
Customer Service
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Job ID: 279676

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