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Company Contact Info

  • East Brunswick, NJ 08816
  • Christopher Lu

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Customer Service

Paramount Staffing • East Brunswick, NJ

Posted 2 months ago

Job Snapshot

Travel - Negligible
Degree - None
Other Great Industries

Job Description

Call Center Agent

Reports to
Call Center Supervisor

Summary / Objective: The Call Center Agent is responsible for providing friendly and exceptional service to our customers. Performing a variety of tasks related to building loyal relationships, solving problems and creating solutions in a matter that will ensure 100% customer satisfaction.

Essential Responsibilities:

  • Handle high volume of calls, live chats and emails inquiries.
  • Process customer warranty claims and returns according to policies and procedures.
  • Manages and maintains all aspects of customer accounts and order process.
  • Communicate with customer and sales team regarding product availability, delivery dates, order cancellations and order status.
  • Interface with all levels of staff to ensure customer satisfaction and trouble shoot and resolve issues in a timely manner.
  • Keep abreast of product line, prices, delivery time, various marketing promotional services and similar data.
  • Work closely with service technicians to ensure timely delivery and repair of returned units.


High school diploma or equivalent / Bilingual English and French or Spanish is preferred

Excellent analytical problem solving and conflict resolution skills

Must have excellent listening skills and patience

Strong written and verbal communications skills are essential

Ability to work flexible hours, including evenings, weekends and overtime as required

Must have the ability to work in a performance-measured environment

Excellent follow up skills and strong attention to detail.

Ability to think ‘on your feet’ to solve problems, multi-task and prioritize assignments

Team player able to work independently in a results-driven, fast-paced environment

Willing to learn and grow with company

Proficiency in MS Office



Job ID: 102967
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