Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • East Brunswick, NJ 08816
  • Christopher Lu

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service jobs in East Brunswick, NJ delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service

Paramount Staffing • East Brunswick, NJ

Posted 1 month ago

Job Snapshot

Full-Time
Travel - Negligible
Degree - None
$15.00/Hour
Other Great Industries
Other

Job Description

Call Center Agent

Reports to
Call Center Supervisor

Summary / Objective: The Call Center Agent is responsible for providing friendly and exceptional service to our customers. Performing a variety of tasks related to building loyal relationships, solving problems and creating solutions in a matter that will ensure 100% customer satisfaction.

Essential Responsibilities:

  • Handle high volume of calls, live chats and emails inquiries.
  • Process customer warranty claims and returns according to policies and procedures.
  • Manages and maintains all aspects of customer accounts and order process.
  • Communicate with customer and sales team regarding product availability, delivery dates, order cancellations and order status.
  • Interface with all levels of staff to ensure customer satisfaction and trouble shoot and resolve issues in a timely manner.
  • Keep abreast of product line, prices, delivery time, various marketing promotional services and similar data.
  • Work closely with service technicians to ensure timely delivery and repair of returned units.

Qualifications:

High school diploma or equivalent / Bilingual English and French or Spanish is preferred

Excellent analytical problem solving and conflict resolution skills

Must have excellent listening skills and patience

Strong written and verbal communications skills are essential

Ability to work flexible hours, including evenings, weekends and overtime as required

Must have the ability to work in a performance-measured environment

Excellent follow up skills and strong attention to detail.

Ability to think ‘on your feet’ to solve problems, multi-task and prioritize assignments

Team player able to work independently in a results-driven, fast-paced environment

Willing to learn and grow with company

Proficiency in MS Office

NOTE: THIS JOB DESCRIPTION IS NOT ALL-INCLUSIVE. ADDITIONAL DUTIES MAY BE PERFORMED, AS ASSIGNED. IT ACTS AS A GUIDELINE AND IS SUBJECT TO CHANGE OVER TIME


 

Job ID: 102967
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.