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Ground Service Handler at Duncan Aviation

Ground Service Handler

Duncan Aviation Kalamazoo, MI (Onsite) Full-Time

Ground Service Handler (Req ID 2023-65)

Customer Service Kalamazoo, Michigan


The Ground Service Handler (GSH) provides exceptional Customer Service by handling cargo and baggage service, directing, servicing airlines aircraft safely and according to Duncan approved processes, procedures and Best Practices. In addition, this position operates the department’s Ground Support Equipment (GSE) and assists in the maintenance and cleanliness of GSE and designated work areas. The GSH engages in ramp and facility safety and security procedures set by our business partners and all regulatory authorities.

Essential Job Functions

  • Provides friendly service to and maintains positive relationships with all internal and external customers. Works in a cooperative spirit to ensure the success of our Company and Business Partners. Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals. Provides friendly service to all co-workers and customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc

  • Loads, unloads, services, guides, and directs Company Aircraft. Receives and records customer baggage, air freight, mail and company materials as required. Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent.

  • Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities. Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors. Safeguards Customers' baggage, air cargo, air mail, and Air Carrier Company Materials (COMAT) from weather, loss, theft, damage and/or destruction. Reviews cargo forms for accuracy and corrects forms as necessary. Uses jetway stairs frequently to carry items checked at the gate to the aircraft bin.

  • Performs interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork. Cleans and services lavatories, operates lavatory carts and disposes of contents in accordance with established procedures. May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies. Transports cabin and cleaning equipment between aircraft storage area.

  • Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers. Manually pushes and pulls push carts and containers. Works in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors.

  • Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company’s information system as required.

  • Other duties as assigned. Duties vary by size and organization of station.

Job Specific Requirements

  • Licenses/Certificates: Meets TSA security requirements; valid driver’s license and acceptable driving record

  • Attendance: Regularly scheduled attendance required

  • Physical: Routinely lifts 50 lbs., occasionally lifts 100 lbs.; reads small print; hearing sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; works in heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting

  • Environmental: Tolerates working in extreme temperatures and noisy environments. May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time

  • Work Schedule: Thursday- Sunday, 3:00 PM- 9:00 PM

Education and Experience

  • High School graduate or equivalent required

  • Previous Line Service, aviation and/or customer service experience preferred

Available Benefits

  • Moving is expensive and hard work! Relocation Assistance is available for those that qualify.

  • Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.

  • Plan for your medical needs with a Health Savings Account (employer and employee contributions).

  • Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed

  • Participate in Duncan Aviation’s Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments

  • Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled

Recommended Skills

  • Aviation
  • Customer Service
  • Friendliness
  • Information Systems
  • Machinery
  • Maintenance
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