Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • New York, NY 10001

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Front Desk Coordinator jobs in New York, NY delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Asst Front Desk Manager

Concord Hospitality • New York, NY

Posted 19 days ago

Job Snapshot

Full-Time
Travel - None
Hospitality
Customer Service

Job Competition

15

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Responsible for supervision of all Operations, including Front Desk functions, under the direction of the Front Office Manager.

RESPONSIBILITIES:

Manage the front desk and all its functions. Assist in F&B as business demands require. Drive guest satisfaction through formal programs and discretionary responses to guest needs and requests.

Train and mentor associates.

Reconcile the daily cash log and night audit reports.

Track guests and their experience. Respond to special requests and manage generic front desk mailbox.

Ensure proper handling of credit cards and authorization forms.

Ensure proper billing of third party merchants and group accounts.

Manage extranets of bookings and rooming lists.

Participate in weekly management meeting.

Coordinate the delivery of requested equipment and food for the Meeting Room with other departments.

Provide support to the Front Desk at peak times, by answering the telephone, taking messages and assisting guests to check-in and checkout of the hotel.

Proficient in the use of hotel systems. Working knowledge of how the systems work hand-in- hand.

Able to assist all Front Desk Associates in the use of Training Program.

Review house accounts and guest ledger- Inform General Manager of any high balances. Sign off on audit pack to understand performance of Front Desk associates.

Manage the gift shop inventory and ensure proper margins.

Control spending in all office supplies, printing and stationary needs across all departments.

Coordinate and administer the daily transmittal of cash and checks to the bank.

Able to perform Night Auditor Duties.

Ensure an employee attitude of attentiveness and anticipation of guest needs. Ensure proper delivery of guest special requests.

Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.

Responsible for knowing hotel emergency procedures. Assist in training employees to act accordingly in the event of an emergency or accident at the hotel.

Assist in the maintenance of the key control program that is already in place Ensure the security needs of the property and guests are met.

Participate in community activities, employee functions, and guest events.

Develop effective departmental communication and information systems through the use of communication logs, department meetings and hotel meetings.

Communicate with the General Manager on a daily basis.

Inform General Manager of potential problems with guests and progress of special projects.

Perform “Manager on Duty” responsibilities as needed.

Carry out any reasonable request by Management that I am capable of performing.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Job Requirements

See job description

Job ID: ASSTF02262-00001
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.