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Company Contact Info

  • Kansas City, MO
  • Centauri Health Solutions, Inc.

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Patient Service Representative

Centauri Health Solutions, Inc. • Kansas City, MO

Posted 1 month ago

Job Snapshot

Full-Time
Healthcare - Health Services
Customer Service, Health Care

Job Description

Patient Service Representative

About Centauri Health Solutions:

Centauri Health Solutions is a healthcare technology and services company powered by analytics. Our tailored solutions enable health plans and hospitals to manage variable revenue, through a custom-built workflow platform, which seamlessly integrates cross-functional service and support. We offer Risk Adjustment, a variety of Eligibility and Enrollment Services to meet the needs of specialized populations, Out-of-State Billing and Quality program efforts.

Role Summary:

This is a WEEKEND Role (Sat and Sun 9am - 9 pm). Patient Service Representatives work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. Patient Service Representatives conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of benefits application process. Patient Service Representatives partner with team members and client to ensure that patients' and client's needs are met.

Role Responsibilities:

  • Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
  • Interview patients; conduct analysis of potential reimbursement, and determine eligibility
  • Introduce services, sets expectations for process and communication to ensure patient understanding
  • Partner with patients to ensure patient understanding of process and assist with any questions during the application process
  • Obtain and manage all needed forms from patients, and follow up throughout process
  • Identify any additional patient needs and direct them to appropriate agencies for assistance
  • Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems
  • Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner

Centauri Health Solutions is an equal opportunity employer.

Job ID: req7
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