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Career Opportunities: Sr Client Solutions Manager (90535) job in Chicago at Freeman

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Career Opportunities: Sr Client Solutions Manager (90535) at Freeman

Career Opportunities: Sr Client Solutions Manager (90535)

Freeman Chicago, IL Full-Time
About Us

Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Senior Client Solutions Manager is responbile for managing the execution of the service plan. Ensures that that handoff from the Business Development to the branch goes smoothly. Works closely with the branch and the logistics teams to ensure proper planning and execution. Develops relationships and solicits business from new accounts. Grows opportunities with existing accounts by selling additional services. Solid understanding of the business and assigned accounts.

Essential Duties & Responsibilities

* Account Volume - $3 million or more annually. Ability to lead and manage events up to $3 million annually
* Manages the transition of accounts from Business Development and supports accounts accordingly
* Confirms jobs and requests necessary information to prepare service plan requirements
* Recoginzes oppourtines to sell products/services above and beyond existing contract
* Quotes prices and credit terms as necessary, manages budgets
* Understands all aspects of branch operation and logistics so that account can be managed appropriately
* Produces and reviews orders with branch personal
* Inspects job site with local branch for proper planning when necessary
* Supervises jobs on site
* Follows-up on customer complaints and collections as necessary
* Entertains clients as necessary

Education & Experience

REQUIRED

* 5 or more years of related sales experience.
* Has proven the ability successfully manage their own book of accounts in the profitable production of revenue opportunities totaling approximately $1 million or more.
* Working knowledge of all Microsoft Office Software applications.
* Excellent customer service and organizational skills are required.
* Basic to intermediate knowledge and experience of Microsoft Word, Excel and PowerPoint.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Ability to write reports, proposals, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply concepts of basic algebra and geometry.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PREFFERED

* Bachelor's Degree (B.A.) from a four-year college or university.
* Cerficiations - CEM (Certified in Exhibition Management), CPSP (Certified Professional Sales Person) or CRSP (Certified and Registered Sales Professional)
* Knowledge of sales systems such as Saleforce.com

Travel Requirements

Travel 25% to 50%

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

#LI-Hybrid

Recommended Skills

  • Business Correspondence
  • Business Development
  • Calculations
  • Certified In Exhibition Management (Cem)
  • Certified Professional Salesperson
  • Certified Retirement Services Professional
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