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Company Contact Info

  • Phoenix, AZ

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Customer Service Rep.

The Judge Group • Phoenix, AZ

Posted 9 days ago

Job Snapshot

Experience - At least 1 year(s)
Degree - High School
Other Great Industries
Customer Service


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Job Description

Our client is currently seeking a Customer Service Representatives in North Phoenix.

Please reach out to [Click Here to Email Your Resumé] for immediate consideration!

**W2 CANDIDATES ONLY, NO 3rd party's/candidates** 

This job will have the following responsibilities: 
•    Handles customer complaints and inquiries in a timely and courteous manner.
•    Provides information on in-force products to Agents, Policyholders and Employees.
•    Communicates contract language in terms callers will understand.
•    Resolves with customers a wide variety of problems. 
•    Provides clear and concise information on problems that require research beyond that
      which can be handled by a Representative.
 •    Maintains a log of incoming calls from customers and field personnel.
•    Follows through to ensure that problems and requests are handled satisfactorily.
•    Follows up on telephone inquiries.
•    Communicates with Policyholders and Agents on policy changes.
•    Completes specific projects relating to policies.
•    Assists other departments in handling customer service problems.
•    Understand the process for address and correspondent changes
•    Ability to discuss electronic billing and provide information on how to enroll online

Qualifications & Requirements:
•High School Diploma, or equivalent, required.  Relevant Associates Degree highly preferred.
•Minimum of one year relevant experience in high volume service environment.
•Must have knowledge of Group Administration, Annuities and familiarly with basic claim processing preferred.
•Excellent judgment and problem solving skills.
•Excellent telephone etiquette, excellent communication skills and handle customer complaints and problems in a timely and courteous manner. 
•Strong follow through and organizational skills.
•Adaptable to a quick pace with highly developed time management skills.
•Possess strong people skills and highly service oriented.
•Must be able to handle irate callers with skill.
•Must work well in a multi-task, team-focused environment.
•Personal Computer knowledge and Windows and Excel.

Job ID: 546051
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