R-00079121 Description Job Description: Come to 1901 Group and have a direct impact on global security improving Department of Defense Account Management as a front-line technician.  As a first level contact representative you will be responsible for overseeing user account assignment and implementation in a time sensitive work environment.  You will be working onsite within a Customer Sensitive Compartment Information Facility, SCIF. Primary Responsibilities * Oversees user/customer account assignment and implementation in a time sensitive work environment. 
* Assist users to ensure account access and maximize uptime to application.
* Interacts with users/customers through written communication: email, chat capabilities, or application portal.
* Operate in a continuous improvement environment where technicians will be expected to verify user/customer experiences and provide input to refine process that improve customer experiences and drive increase application adoption.
* Performance is measured by individual contribution and quality of work as well as team interaction and collaboration.
* May need to take phone calls to assist users/customers when required. Basic Qualifications * Have US Citizenship 
* Be able to work and commute to a a Sensitive Compartment Information Facility (SCIF) in the Alexandria, VA area
* Must have or be able to reactivate a DOD Top Secret/Sensitive Compartmentalized Information clearance (DOD TS/SCI)
* High School Diploma/ GED with 3 years professional work experience
* Proficient in creating technical documentation and diagrams using Visio or something similar
* Available to work non-standard business hours including weekends or holidays as needed
* Prior work experience in a customer service or help desk environment Preferred Qualifications * Prior SCIF work experience
* Bachelor’s degree with 1 year professional work experience
* Industry certifications such as ITIL V4, CompTIA A+, or related
* Experience working in a Continuous Improvement environment
* Prior experience working in fast paced work environment Pay Range: Pay Range - - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.