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Customer Service - Inside Sales ( Cyber Security Firm)

Ascent Westminster Full-Time
$16.00 - $20.00 / hour
Apply Now
Customer Sales and Service Representative (Inside Sales/Support)
Broomfield, CO 


OVERVIEW

Webroot is a leading provider of security technologies for consumers, businesses and enterprises.
Individuals will be supporting our consumer customers through phone interaction. Individuals will be responsible for selling, cross-selling and up-selling our product to current and prospective customers. Additionally, individuals will provide exceptional customer service to our customers. Responsibilities for successful candidates include, but not limited to:

RESPONSIBILITIES
  • Handle inbound customer service calls regarding placing orders, handling returns, refunds.
  • Resolve basic customer service issues, requests and/or complaints regarding accounts and orders.
  • Meet and exceed daily/monthly/quarterly sales goals in a competitive sales environment.
  • Identify cross-selling and up-selling opportunities.
  • Must be able to handle heavy call volume in a timely and professional manner.
  • Provide quality customer service ensuring that all aspects of a customer's needs are met and that every customer has a positive experience.
  • Coordinate inquiries with tech support to resolve customer needs
  • Take responsibility for personal performance, always striving to exceed goals.
  • Demonstrate detailed Webroot product knowledge to meet the needs of our customers.
REQUIRED EXPERIENCE AND SKILLS
  • 1-3 years of sales experience (inside sales preferred) in fast-paced sales environment.
  • Excellent telephone and communication skills.
  • Ability to perform and drive positive results in a high velocity change environment.
  • Must be a highly motivated professional with excellent communication and interpersonal skills.
  • Ability to work independently and exhibit good judgment, problem solving and decision making skills.
  • Working knowledge of MS Office Suite (Word, Excel, Outlook, and PowerPoint)
  • Self-disciplined and self-motivated with a strong work ethic
  • Positive attitude and ability to work with diverse personalities is required; patience is a must.
  • Prior professional sales training preferred.
  • Software sales experience a plus.
 

Recommended skills

Interpersonal Skills
Complex Problem Solving
Communication
Decision Making
Self Motivation
Selling Techniques

Location

Salary Details

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$18
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Customer Service - Inside Sales ( Cyber Security Firm)
$16.00 - $20.00 / hour
Estimated Salary: $88K
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Job ID: 19-08299

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