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Customer Service in Palatine,Illinois
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Customer Service (Financial Services)

The Judge Group Northbrook Full-Time
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Our client is currently seeking a Banking Operations Analyst 

This job will have the following responsibilities:
  • Processing of customer profiles for debit card orders to support internal teams and their debit card testing initiatives. This person will also help in reviewing debit card adjustment settlement reports to determine if adjustments were correctly posted to customer accounts.

  • Assist in creating Customer Information Files (CIF’s), open accounts and ordering debit cards to support Internal teams for debit card acceptance testing

  • Proficient Data Entry and Verification skills

  • Completes critical duties necessary to the function of the bank and processing customer transactions

  • Follows all established security and internal control procedures to protect the assets of the Bank and its customers

  • Ensures confidentiality of Bank and customer data 

  • Create spreadsheets and documents for Bank use


Qualifications & Requirements:
  • High school diploma and/or Bachelors degree

  • Maintain the integrity of highly confidential customer and Bank information.

  • Ability to identify and resolve/escalate issues.

  • Proficient computer skills, especially Microsoft Office applications.

  • Friendly, courteous and professional customer service attitude; excellent telephone, verbal and written communications skills for interacting effectively with internal and external customers in a variety of situations.

  • Two to four years of Banking Operations experience

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$56K
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Customer Service (Financial Services)
Estimated Salary: $64K
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Job ID: 590867

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The Judge Group is a privately owned, leading professional services firm with nearly 50 years of experience in providing technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, and India. The Judge Group serves more than 47 Fortune 100 companies and is responsible for 7,000 professionals on assignment annually across a wide range of industries.

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