Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Franklin Township, NJ

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Customer Service Specialist

INC Research/inVentiv Health • Franklin Township, NJ

Posted 28 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service
14

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Please be certain to list your full name, email address, physical address, and phone number at the top of your submitted resume. Failure to do so will result in you not being considered for this position.
Overview
You're driven, resourceful, and above all else - remarkably smart.

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature. You'll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.
Why Syneos HealthTM? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Created through the merger of two industry leading companies - INC Research and inVentiv Health - we bring together more than 21,000 clinical and commercial minds to create better, smarter, faster ways to get biopharmaceutical therapies to patients. Teaming with some of the most talented professionals in the industry, you'll gain exposure and work in a dynamic environment where you'll be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. Grow your career with a global company committed to shortening the distance from lab to life.TM

Syneos Health has launched more than 120 sales teams in the last 5 years across all major Therapeutic Areas - more than the top 25 pharma companies combined. We offer you more than just one job. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. Our client roster consists of more than 550 organizations including all 50 of the largest global biopharmaceutical companies.

Responsibilities
This opportunity is with our Selling Solutions team, which partners with top tier pharmaceutical, medical device and biotechnology companies to provide better, smarter, faster solutions for the industry. Take part in leading the transformation of healthcare by joining the largest provider of outsourced commercial solutions to the healthcare industry. 
The Customer Service Specialist is responsible for providing inbound customer support in a 24/7 call center environment. Duties include, but are not limited to: answering numerous inbound phone lines, email communication, outbound follow-up calls, system documentation, trouble shooting and problem solving. More specifically:
 
  • Answer phone professionally and expeditiously
  • Respond to customer inquiries in a timely manner
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Maintain excellent notes in appropriate systems
  • Help to maintain required project documentation
  • Perform other duties as assigned


Job Requirements


Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
Education:
  • Preferred: BA/BS Degree
  • Required: High School Diploma
 
Skills:
  Required
  • Experience in high-pressure and fast paced environment required
  • Excellent and persuasive communication skills both oral and written
  • Powerful customer focus; effective listener
  • Ability to function effectively in a team environment
  • Experience in fast-paced environment and multi-tasking
  • Efficient computer and data entry skills; ability to learn new systems and programs quickly
  • Strong multi-tasking ability
  • Hours will be day shift but must be flexible to work nights/weekends as needed for coverage - ability to work remotely from home
 
  Preferred
  • One or more years call center experience
  • Recent pharmaceutical or healthcare industry experience - eg. Medical Assistant, Nurses Aide, EMT, health insurance company etc. is highly preferred
  • Experience in a regulated environment and/or one which required following detailed processes
  • Bilingual Spanish
  • The drive for self-development, the ability to collaborate, and an action-oriented work ethic 
 
Full Syneos Health benefits which include:
  • Competitive compensation and bonus
  • Generous paid time off and company paid holidays
  • Comprehensive medical, dental, and vision package
  • Matching 401K
  • Dedicated training and support
  • Tuition reimbursement
  • Referral bonuses and other personalized quality of life conveniences
 
Make your work matter everywhere. Be a driving force in a rapidly evolving healthcare industry.
 
Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled)  

Years Exp
2-3

Position Type/Category
Call Center/Customer Service

Minimum Education Level
High School

Employment/Job Type
Full Time

Employment Type
Syneos Health position

Please be certain to list your full name, email address, physical address, and phone number at the top of your submitted resume. Failure to do so will result in you not being considered for this position.

Job ID: 68041
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

More Jobs at INC Research/inVentiv Health

View All Similar Jobs View All Similar Jobs