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Customer Care Representative job in Irvine at Lennar Homes

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Customer Care Representative at Lennar Homes

Customer Care Representative

Lennar Homes Irvine, CA Full Time
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Overview

POSITION SUMMARY: 

Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.



Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product.
  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
  • Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
  • Schedule and supervise trade partner repairs in homes after delivery to homeowner.
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
  • Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials.
  • Work with Customer Service Manager on special projects as needed.
  • Participate and attend department meetings.
  • Keep accurate service request logs and documentation of all work performed.
  • Perform all other duties as assigned.


Qualifications

EDUCATION AND ADDITIONAL REQUIREMENTS:

  • Minimum three (3) years of residential customer care or related experience required
  • High school diploma or GED preferred, but will accept equivalent work experience
  • Valid driver’s license
  • Excellent communication skills, verbal and written
  • Basic skills in Microsoft Office
  • Strong organizational and interpersonal skills
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Follow directions from a supervisor
  • Understand and follow work rules and procedures
  • Accept constructive feedback
  • Team player

PHYSICAL REQUIREMENTS:

 

Requires the ability to work 8 hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.  Finger dexterity may be required to operate a computer keyboard and calculator.

#cb

 

Recommended Skills

Confrontational Skills
Interpersonal Skills
Communication
Customer Service
Quality Management
Construction

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Job ID: 2021-17223

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