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Permanent Customer Service Representatives at Top organization in South Shore!

Kelly Services Pembroke Full-Time
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Permanent Customer Service Representatives at Top organization in the South Shore! Customer Service personnel are responsible for making appropriate patient product selections while being cost conscientious of the selected products in effort to conserve company resources. Customer Service personnel are also responsible for focus on quality control matters in being watchful for areas and processes in which quality can be improved. DUTIES: - Respond to customer inquiries, needs, calls and or letters - Arrange delivery of medical supplies for each patient - Maintain patient case files to HIPAA standards - Complete monthly refill confirmation process - Troubleshooting and problem resolution as needed - Excellent telephone manner. - Knowledge of and ability to use applicable computer software. - Ability to maintain accurate records - Ability to follow written and oral instructions - Ability to establish and maintain harmonious working relationships with other employees - Ability to establish rapport and deal tactfully with persons from varied ethnic, cultural and or economic backgrounds - Ability to exercise sound judgment - Ability to maintain confidentiality of patient information - Ability to maintain a calm manner in stressful situations - Demonstrate attention to detail - Balance team and individual responsibilities. Please send resumes to Email blocked - click to apply or call us today at 781-466-3400

Recommended skills

Client Rapport
Decision Making
Quality Management
Complex Problem Solving
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Job ID: US3219AB_27515276


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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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