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Telecom Team Lead

Nesco Resource Canonsburg Full-Time
$130,000.00/ year
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Nesco Resource is currently looking for a Telecom Team Lead for a client in the Cannonsburg area.  This person will be responsible for the following: 

Detailed Responsibilities:

  • Lead a team focused on operational project daily delivery and support of Cisco Voice technology, including Cisco Unified Call Center Platforms

  • Provide Technical direction and operations of the company voice and contact center platforms, including UCCE, UCM, IP-IVR, Call Recording technologies (i.e. Calabrio)

  • Respond quickly and efficiently to production issues and takes responsibility for seeing those issues through to resolution

  • Review and provide recommendation costs/benefits of installing in-house telephone switching systems versus common carriers

  • Evaluation and installation of all new and upgraded voice/wire systems

  • Oversees and provide technical direction for installation and repair of voice equipment

  • Negotiates contracts with vendors, mMonitors cost effectiveness and performance of vendors to negotiated SLA's

  • Provide recommendations long-range plans for telecommunications systems, including technology upgrades and adding new products where appropriate to meet business demands

  • Communicates status of telecommunications projects to senior management

  • Experience managing vendors for deliverables and services

  • Facilitates knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagrams

  • Mentors junior members of the team

  • Maintains expert level knowledge by staying current with certifications, attending seminars or through other related activities

Job Requirements:

  • 4-year degree in the field of computer science, engineering or information systems or equivalent experience

  • 4+ years of experience in a Management capacity at a large Cisco VOIP and Cisco Call Center environment

  • 4+ years of experience leading a group of Voice engineers achieving excellent business results

  • 4+ years of experience implementing Cisco voice technologies, including the design and installation of Cisco VoIP networks, UCCE, UCM and Unity VM systems.

  • Cisco voice certifications

  • Certified in ITIL Foundations

  • Excellent communication skills, strong overall people management skills

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Recommended skills

Voice Technology
Information Systems
Interactive Voice Response


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Nesco Resource is one of the leading national staffing and employment agencies offering services in temporary staffing, direct hire, and host of other staffing and recruiting solutions. Through its branch office network, Nesco Resource offers clients and employees services ranging from Temporary Staffing, Permanent Placement, Recruitment Process Outsourcing, Onsite Management Services and more. Nesco Resource is an employment agency with dedicated offices supporting Engineering & IT, Clerical & Light Industrial, and Accounting & Finance specialties. Whether you're one of the thousands of people we've helped find a job or a company that we've helped find talent, we're working every day for you to match top talent with great opportunities.

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