Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default5

Telecom Team Lead

Nesco Resource Canonsburg Full-Time
Apply Now

Nesco Resource is currently looking for a Telecom Team Lead for a client in the Cannonsburg area.  This person will be responsible for the following: 

Detailed Responsibilities:


  • Lead a team focused on operational project daily delivery and support of Cisco Voice technology, including Cisco Unified Call Center Platforms

  • Provide Technical direction and operations of the company voice and contact center platforms, including UCCE, UCM, IP-IVR, Call Recording technologies (i.e. Calabrio)

  • Respond quickly and efficiently to production issues and takes responsibility for seeing those issues through to resolution

  • Review and provide recommendation costs/benefits of installing in-house telephone switching systems versus common carriers

  • Evaluation and installation of all new and upgraded voice/wire systems

  • Oversees and provide technical direction for installation and repair of voice equipment

  • Negotiates contracts with vendors, mMonitors cost effectiveness and performance of vendors to negotiated SLA's

  • Provide recommendations long-range plans for telecommunications systems, including technology upgrades and adding new products where appropriate to meet business demands

  • Communicates status of telecommunications projects to senior management

  • Experience managing vendors for deliverables and services

  • Facilitates knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagrams

  • Mentors junior members of the team

  • Maintains expert level knowledge by staying current with certifications, attending seminars or through other related activities




Job Requirements:


  • 4-year degree in the field of computer science, engineering or information systems or equivalent experience

  • 4+ years of experience in a Management capacity at a large Cisco VOIP and Cisco Call Center environment

  • 4+ years of experience leading a group of Voice engineers achieving excellent business results

  • 4+ years of experience implementing Cisco voice technologies, including the design and installation of Cisco VoIP networks, UCCE, UCM and Unity VM systems.

  • Cisco voice certifications

  • Certified in ITIL Foundations

  • Excellent communication skills, strong overall people management skills




Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
 

Skills required

Scalability
.Net Framework
Software Development
Application Development
C Sharp (Programming Language)
Software Design

Location

About the company

Salary Estimator

Based on Job Title, Location and Skills
$96K
Below Avg. Average Above Avg.
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 19-16810

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Nesco Resource is one of the leading national staffing and employment agencies offering services in temporary staffing, direct hire, and host of other staffing and recruiting solutions. Through its branch office network, Nesco Resource offers clients and employees services ranging from Temporary Staffing, Permanent Placement, Recruitment Process Outsourcing, Onsite Management Services and more. Nesco Resource is an employment agency with dedicated offices supporting Engineering & IT, Clerical & Light Industrial, and Accounting & Finance specialties. Whether you're one of the thousands of people we've helped find a job or a company that we've helped find talent, we're working every day for you to match top talent with great opportunities.

View the full profile