WTS International, one of the world's leading spa and fitness management firms, is seeking a Spa & Fitness Outside Sales Specialist for Chicago, IL. The Spa & Fitness Outside Sales Specialist, under the direction of the Group Sales Manager, will be responsible for assisting in answering incoming calls and making outgoing calls, working cohesively with the Group Sales Manager to identify group responsibility boundaries and making spa reservations in accordance with Forbes Five-Star standards. Additionally, this position will be responsible to increase outside sales revenue by conducting outbound calls and provide needed assistance with group billing reconciliations.

• Ensures the "WTS International Experience" for guests by maintaining the standards set in WTS' Basics to Excellence (BTE), WTS International Mission Statement/Values, Standards and Expectations, WTS International Brand Standards, and Forbes Five-Star Standards.
• Adheres to policies of WTS International and Forbes standards.
• Conducts outbound calls to past local guests and members that have not visited in the past 90 days.
• Monitors incoming email and responds to guest inquires.
• Achieves monthly sales goals for fitness membership and promotes group sales for spa appointments
• Develops marketing initiatives and monthly open house events
• Resolves guest complaints that pertain to or are in relation to outside sales and membership.
• Informs guests of new products in retail, new treatments/memberships and events.
• Participates in weekly WTS corporate membership calls
• Additional duties as assigned.

• Bachelor's degree in hospitality management or business preferred.
• 2+ years in a customer service/sales management position, preferably in a hotel environment.
• Previous spa experience highly desirable.
• Effective leadership skills and a strong work ethic.
• Excellent customer service skills.
• Sales experience preferred
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Creative in marketing, promotion, and programming.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Able to show initiative and make decisions.
• Proficient in appropriate computer skills and office equipment.
• Ability to stand for long periods.
• Proficient in appropriate computer skills and office equipment.
• This position required the ability to stand, stoop, kneel, crouch, bend, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push, pull, lift, and/or carry up to 25 pounds.
• Normal work hours: Varied to include nights, weekends, and holidays.