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Service Desk Technician (Onsite) at SoftHQ, Inc.

Service Desk Technician (Onsite)

SoftHQ, Inc. Nashville, TN (Onsite) Full-Time
Job Title: Service Desk Technician
Primary Skills: Service Desk Technician
Work Location & Reporting Address: Nashville, TN (Onsite since day 1)
Contract Duration: 6+ Months
Minimum years of experience: 5+
Job ID: 201396
Rate: $16/hr on W2 (No Benefits) OR $18/hr on C2C (All Inclusive)


To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within Service Level commitments made to the customer within.

Work Experience: 2 to 3 years
  • Should have excellent communication and English-speaking skills
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Knowledge of basic computer operations.
  • Courteous with strong customer service orientation.
  • Dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
  • Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
  • Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
  • Meet customer requirements through first contact resolution.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Surendra Tummalacherla
San Diego
SoftHQ Inc
Consulting Development Staffing
- provided by Dice

Recommended Skills

  • Active Listening
  • Attention To Detail
  • Call Centers
  • Communication
  • Customer Demand Planning
  • Customer Service
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