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Service Desk Technician (Onsite)
SoftHQ, Inc.
Nashville, TN (Onsite)
Full-Time
Job Title: Service Desk Technician
Primary Skills: Service Desk Technician
Work Location & Reporting Address: Nashville, TN (Onsite since day 1)
Contract Duration: 6+ Months
Minimum years of experience: 5+
Job ID: 201396
Rate: $16/hr on W2 (No Benefits) OR $18/hr on C2C (All Inclusive)
JOB DESCRIPTION:
To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within Service Level commitments made to the customer within.
Work Experience: 2 to 3 years
Thanks,
Surendra Tummalacherla
San Diego
SoftHQ Inc
Consulting Development Staffing
. - provided by Dice
Primary Skills: Service Desk Technician
Work Location & Reporting Address: Nashville, TN (Onsite since day 1)
Contract Duration: 6+ Months
Minimum years of experience: 5+
Job ID: 201396
Rate: $16/hr on W2 (No Benefits) OR $18/hr on C2C (All Inclusive)
JOB DESCRIPTION:
To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within Service Level commitments made to the customer within.
Work Experience: 2 to 3 years
- Should have excellent communication and English-speaking skills
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Knowledge of basic computer operations.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Thanks,
Surendra Tummalacherla
San Diego
SoftHQ Inc
Consulting Development Staffing
. - provided by Dice
Recommended Skills
- Active Listening
- Attention To Detail
- Call Centers
- Communication
- Customer Demand Planning
- Customer Service
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