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I311n174g59v3nlbk4g

2nd shift Customer Service Representative

Kforce Finance and Accounting Amherst, MA Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a client seeking a second shift Customer Service Representative in Amherst, Massachusetts (MA). Responsibilities:
  • 11:30 am to 8:00 pm schedule is required
  • Handle customer service inquiries and problems via the telephone recording consistent problem areas
  • May respond to email inquiries
  • Customer service is the primary function
  • Call are predominantly routine, but may require deviation from standard screens, scripts, and procedures
  • Use computerized system for tracking, information gathering, and/or troubleshooting
  • Require general knowledge of the organization, products, and or services
  • Trained in and proficient in responding to inquiries across many programs; At a minimum, 10 programs and at least two communication channels
  • Identify customer needs and expectations
  • Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)
  • Serve as primary contact for inbound customer issues; Escalate more technical product-related issues to the proper Product Support department
  • Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues; Update customer information and ensure accurate entry of contact information
  • Maintain quality service by following established policies and procedures
  • Ensure proper security procedures are followed on all customer interactions
  • Other duties as assigned

REQUIREMENTS:

  • Bachelor's degree is preferred
  • Typically 18 months to 3 years of customer service experience
  • Knowledge of organization's products, services, and business operations
  • Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation
  • Should have knowledge for Google Suite of products (Gdocs, Gsheets, etc.)
  • Demonstrate excellent time management, organizational, and problem-solving skills
  • Excellent oral and written communication skills; Spanish language skills are a plus but not required
  • Strong attention to detail and good listening skills
  • Experience with LiveChat a plus
  • Experience with a call center management phone system
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Operations

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CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$29,516
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2nd shift Customer Service Representative
Competitive
Estimated Salary: $70K
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Job ID: FATND1851656

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