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Desktop Support (Entry Level)

Kelly IT Resources Pleasanton Full-Time
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Desktop Support (Entry Level) Location: Pleasanton, CA
Duration: 18 months Rate: $24   Job Description: This is to do handle a tech refresh of 500 - 1200 laptops. Some machines that are not being replaced will need to be migrated from Win 7 to Win 10. Flexible schedule required as they will be working with international customers. Schedule will change over the course of the assignment. Monitor and respond quickly and effectively to requests received through the operations center. Monitor service desk for tickets assigned to the queue, and process on a first-in first-out basis with respect to task priority. Follow up on outstanding requests and ensure timely resolution. Utilize and maintain the helpdesk tracking software. Monitor the solution center email, and generate tickets out of email requests. Analyze data discrepancies and provide/perform solution. Create detailed instructions to solve customer issues. Test software. Document step by step instructions of problems worked on.   Requirements Positive attitude and strong work ethic Imaging experience (windows and Macs) 1+ years’ experience  



Why Kelly®?


With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

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Desktop Support (Entry Level)
Estimated Salary: $110K
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Job ID: US15TTKJ_BH1585655

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