Desktop Support (Entry Level)
Location: Pleasanton, CA
Duration: 18 months
This is to do handle a tech refresh of 500 - 1200 laptops.
Some machines that are not being replaced will need to be migrated from Win 7 to Win 10.
Flexible schedule required as they will be working with international customers. Schedule will change over the course of the assignment.
Monitor and respond quickly and effectively to requests received through the operations center.
Monitor service desk for tickets assigned to the queue, and process on a first-in first-out basis with respect to task priority.
Follow up on outstanding requests and ensure timely resolution.
Utilize and maintain the helpdesk tracking software.
Monitor the solution center email, and generate tickets out of email requests.
Analyze data discrepancies and provide/perform solution.
Create detailed instructions to solve customer issues.
Document step by step instructions of problems worked on.
Positive attitude and strong work ethic
Imaging experience (windows and Macs)
1+ years’ experience
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around
the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-
visibility projects. In a field where change is the only constant, our connections and opportunities
will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™
companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:
people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career
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